Fraud Manager II - Fraud Utility Manila (Corporate & Investment Banking)

Job Description
Join our team of diverse and dynamic individuals and play a strategic role in combating fraud. Your contributions will directly impact customer experience and strengthen client confidence in our banking services.
As a Fraud Manager II within the Global Fraud Prevention Utility team, you will be responsible for managing the day-to-day operations of the Global Fraud Prevention Utility (Cash Fraud Utility) function in the EMEA region. You will lead a team, ensuring business deliverables are met, and work closely with other client operations teams to achieve business goals. Your role will involve understanding key metrics and risk components, managing financial goals, and maintaining staff and budget requirements. This role provides an opportunity to develop leadership skills, foster a high-performance culture, and work in a dynamic organizational and operational environment.
Job Responsibilities:

• Lead and manage team performance to exceed business expectations.
• Provide supervision and leadership during shift operations. Manage incidents and events.
• Monitor and report on performance metrics. Champion a High-Performance Culture.
• Ensure optimal staffing and capacity planning. Handle complex inquiries and escalate risk items
• Promote information sharing and data continuity.
• Drive productivity and quality improvements. Assist with quality control and audit requirements.
• Regularly review and document processes.
• Address business knowledge gaps and ensure accountability.
• Conduct regular performance reviews and set expectations.
• Develop a responsive team to adapt to organizational changes.
• Perform additional duties as assigned.

Required Qualifications, Skills, and Capabilities:

• Bachelor's degree with a minimum of 6 years in Financial Operations and People Management.
• Experience in International Payment Processing Operations or Fraud Investigations.
• Expertise in SWIFTS and international payment practices.
• Strong interpersonal and communication skills in English.
• Excellent time management and organizational skills.
• Proven leadership and relationship-building skills.
• Proactive problem-solving approach and issue escalation. Creative problem-solving techniques.
• Strong client focus.
• Proficiency in MS Access, Excel, PowerPoint, and Word.
• Experience collaborating with Risk, Audit, and Compliance teams.
• Demonstrated customer and stakeholder focus.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.