GENERAL DESCRIPTION OF POSITION
Fraud Investigator serves eBanking with investigations of unusual and suspicious related account and customer activity for all payment channels. They will be the liaison to customers and other bank departments to mitigate customer friction and prevent undue harm to customers and the bank. Fraud Investigator will be relied upon to exercise discretion in their direct contact with customers, internal departments and external entities including other banks and law-enforcement. They will be responsible for keeping current with relevant industry fraud trends and reviewing fraud software that the bank utilizes to detect fraud.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Analyze bank software to determine if unusual or suspicious activity is or has occurred. This duty is performed daily, about 20% of the time.
2. Interview internal and external individuals during any investigation of account activity. This duty is performed daily, about 20% of the time.
3. Coordinate with merchants and law enforcement during an investigation or in an effort to protect customers and the bank. This duty is performed daily, about 20% of the time.
4. Participate in fraud forums to stay current of industry fraud trends. This duty is performed daily, about 10% of the time.
5. Report fraud trends and statistics to Management on a regular basis and upon request. This duty is performed daily, about 10% of the time.
6. Handle customer inquiries and complaints upholding federal regulations with the intent to mitigate reputational risk. This duty is performed daily, about 20% of the time.
7. Completes required BSA/AML training and other compliance training as assigned. This duty is performed daily.
8. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.
9. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 5 years related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Advanced: Alphanumeric Data Entry
Intermediate: 10-Key, Accounting, Word Processing/Typing
Basic: Presentation/PowerPoint, Programming Languages, Spreadsheet
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; frequently required to reach with hands and arms, taste or smell; and occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision; and color vision.
ADDITIONAL INFORMATION
- 10 years law enforcement work experience, preferred
- 5 years in incident report writing
- 3 years in financial institution industry experience
- Expert skill level in effective oral and written communication
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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