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Position Summary
The Fraud Specialist II is responsible for monitoring and reviewing fraudulent items on customer accounts or items received by the bank. Provides assistance to management in order to maintain a regulatory compliant culture while assisting in fraud prevention.
Essential Duties and Responsibilities
Investigates moderate to high aggregate dollar amount cases and/or moderately complex investigations with in-depth evidence gathering and documentation
Identify fraud trends and escalate findings to management
Responds to and investigates all alerts or reports of external fraudulent activity to include but may not be limited to: ATM deposits, checks, loans, ACH, wire and branch transactions.
Review suspended mobile deposits, place holds, approve, void or start cases as appropriate.
Review ATM deposits, place appropriate holds and start cases as appropriate.
Provides assistance, supports and responds to questions and information needed by bank personnel regarding fraudulent activity.
Assists with preparation of monthly reports.
Tracks fraud and reports losses and recoveries monthly.
Assists in daily monitoring of bank fraud detection systems and partner with other team members with respect to analyzing data and determining fraud trends and developing fraud schemes.
Detect potential or actual fraudulent transactions through analysis of large volumes of transactional data..
Assists with incoming data flow/assignments to Team members
Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.
Ability to read, analyze and interpret financial report and/or legal documents.
Ability to write simple-to-business correspondence, routine reports, and procedures.
Ability to respond in writing to customer complaints, regulatory agencies or members of the business community.
Education and/or Experience
BS/BA Degree (4 year) from an accredited university /college
2-4 years’ experience in fraud management, experience at a bank or financial institution preferred
Specialized Training
None
Computer Skills
MS Word, Excel, PowerPoint, and Outlook
Certificates, Licenses, Registrations
None
Other Qualifications (including physical requirements)
Must have good time management, communication, and organizational skills.
Other
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
Skills Required
- Bachelor’s degree from an accredited four-year college or university
- 2–4 years of experience in fraud management
- Experience working at a bank or financial institution
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- Strong time management, communication, and organizational skills
Simmons Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Simmons Bank and has not been reviewed or approved by Simmons Bank.
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Healthcare Strength — Medical, dental and vision coverage are paired with an HSA that includes company funding. Dedicated care options and access to no‑cost services for covered members strengthen day‑to‑day healthcare support.
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Retirement Support — A 401(k) with employer match is complemented by an employee stock purchase plan and profit‑sharing eligibility. Occasional discretionary company contributions further boost long‑term savings potential.
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Leave & Time Off Breadth — A combined PTO bank and up to ten paid company holidays provide structured time away. Paid leave programs support coverage for key life events.
Simmons Bank Insights
What We Do
We were founded as a community bank. More than 100 years later, we still act like one. For over a century, we’ve worked hard to help make our customers’ dreams come true – dreams like buying a home, starting a business or simply having the ability to manage your money safely and securely, anywhere you happen to be. Simmons Bank has 200 locations and employs 2,800 associates across our six-state footprint
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