Fraud Investigator I

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
Hey! We're Grubhub
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. User-friendly platforms and streamlined delivery capabilities set us apart in the world of online food ordering. Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values relationships, embraces diverse ideas-all while having fun together-then Grubhub is the place for you!
We are seeking a detail-oriented and proactive Fraud Investigator to join our Fraud Operations team. In this role, you will be responsible for investigating and preventing online and offline fraud, while ensuring the highest level of accuracy and efficiency in your work. You will use your analytical skills, knowledge of fraud patterns, and specialized tools to distinguish legitimate transactions from fraudulent ones and provide valuable insights that will help reduce risk across the organization. You will also collaborate with various teams, including Customer & Restaurant Care, Legal, and Fraud Strategy, to create and implement effective fraud prevention strategies.
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Impact You Will Make:

• Monitor and investigate potentially fraudulent transactions, using acute judgment and fraud detection tools to differentiate between fraud and legitimate orders.
• Ensure that tasks are reviewed promptly and accurately to meet departmental objectives and maintain a seamless customer experience.
• Handle escalations from internal stakeholders (Customer & Restaurant Care, Account Advisors, Legal) by researching and resolving fraud-related issues in compliance with company policies.
• Collaborate with leadership to establish and achieve specific loss prevention and operational efficiency goals.
• Collect and analyze risk data to assist the Fraud Strategy team in developing and enhancing transaction screening strategies.
• Maintain professional, clear, and thorough written and verbal communication, suitable for internal teams, customers, restaurants, and law enforcement.
• Safeguard the confidentiality of all information collected during investigations.
• Use guidelines to assess which accounts and data points pose a risk to the business and which are trustworthy.
• Identify new and emerging fraud trends through data analysis.
• Perform manual audits on selected transactions, providing feedback to the Fraud Strategy team.
• Conduct deep-dive investigations into fraud rings and emerging risky behaviors and present findings to stakeholders at all levels.
• Provide secondary reviews of decisions made by Fraud Care partners and audit performance accuracy.

What You Bring To The Table

• 6+ months of experience in fraud prevention, preferably in an online environment.
• 2+ years of experience in a customer support or operations role
• Familiarity with various types of payments (credit cards, gift cards, bank transfers, digital wallets) and fraud patterns (credit card theft, account takeover, promotion abuse, scams, etc.).
• Strong analytical and problem-solving skills.
• Creative thinking and the ability to identify patterns and emerging trends.
• High attention to detail and exceptional organizational skills.
• Strong written and verbal communication skills, with the ability to explain complex concepts clearly.
• Basic proficiency in Google Workspace / Microsoft Office programs (advanced spreadsheet skills preferred).
• Bonus: Experience with SQL or other data/programming skills.

Got these? Even Better!

• Experience with fraud tools such as Accertify Interceptas, Forter, Incognia, or similar fraud detection tools is a plus.
• A self-starter who can work independently with minimal supervision.
• Ability to collaborate with cross-functional teams and build strong working relationships across the organization.

And Of Course, Perks!

• Flexible PTO / PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Free Meals. Our employees get a weekly Grubhub credit to enjoy. and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role.
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].