Fraud Investigations Manager

About Uphold

Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking and investments.

Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries.

Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.

To learn more about Uphold, please visit https://uphold.com.

The Opportunity

Uphold is seeking a highly experienced Fraud Investigations Manager to lead and oversee the day-to-day operations of our Fraud Investigations team. This role is responsible for managing Fraud Investigators and Analysts, driving high-quality, in-depth investigations, and continuously improving investigative standards and outcomes.

The ideal candidate brings deep expertise in fraud prevention and investigations, strong people leadership skills, and a hands-on approach to complex fraud cases within a fast-paced fintech environment.

Key Responsibilities

• Lead, mentor, and manage a team of Fraud Investigators and Analysts, ensuring consistent, thorough, and timely investigations
  
• Oversee day-to-day investigative workflows, case queues, and escalation management
  
• Drive in-depth, high-quality fraud investigations across multiple products and channels
  
• Review and approve investigative outcomes, ensuring accuracy, consistency, and regulatory alignment
  
• Partner closely with the VP of Fraud Prevention to refine investigative strategies, processes, and controls
  
• Identify fraud trends, patterns, and emerging risks, and recommend mitigation strategies
  
• Develop and maintain investigation standards, playbooks, and quality assurance frameworks
  
• Provide coaching, feedback, and performance management to build a high-performing investigations team
  
• Collaborate cross-functionally with Compliance, Risk, Legal, and Operations teams
  
• Support audits, regulatory inquiries, and internal reviews related to fraud investigations

Qualifications & Requirements

• 7+ years of experience in fraud prevention and fraud investigations
  
• 5+ years of experience in a fraud investigations or fraud prevention leadership role
  
• Proven experience managing and developing fraud investigation teams
  
• Strong knowledge of fraud typologies, investigative techniques, and case management best practices
  
• Experience operating in fintech, financial services, payments, or digital asset environments preferred
  
• Excellent analytical, decision-making, and problem-solving skills
  
• Strong written and verbal communication skills, with the ability to document complex investigations clearly
  
• Comfortable working in a fast-paced, evolving regulatory and risk environment

Preferred Skills

• Experience with crypto, blockchain, or Web3-related fraud investigations
  
• Familiarity with fraud monitoring tools, transaction monitoring systems, and case management platforms
  
• Experience supporting regulatory exams or law enforcement requests
  
• Data-driven mindset with experience leveraging metrics to improve investigative outcomes

Reporting Structure

Reports directly to the VP of Fraud Prevention

EEOC Employer Statement

Uphold is an Equal Opportunity Employer that does not discriminate on the basis of race, colour, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.