Fraud Investigations Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

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Job Description

• Plan, design, execute and evaluate fraud investigation strategies, including the creations of rules and triggers to detect and prevention fraud while also monitoring risks and implementing preventive measures

• Oversee Fraud Investigation and Operation units with key areas in fraud application screening, transaction monitoring and fraud investigation

• Identify fraudulent and high risk applications and/or transactions, perform fraud analysis, monitor fraud trends in the market, prepare Fraud Investigation and Intelligence reports throughout Traveloka business portfolios and recommend anti-fraud strategy updates

• Responsible for fraud performance metrics and the overall operational smoothness of fraud operations. Optimize and ensure efficiency and quality of Fraud monitoring and investigation operations

• Familiarity to crisis and business continuity management in their BU/product

• Lead the recovery process during incident/crisis that is heavily related to their mission (including coordination with multiple stakeholders and making decisions)

• Provide insights on emerging fraud trends based on internal data and stay updated and connected with the same industries, technologies and regulatory changes related to fraud prevention

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Requirements

Minimum 7 years’ experience in Fraud Investigation/Management in unsecured personal loan/credit card/paylater. Some experience in card payments fraud and/or chargeback handling is highly appreciated.

• Minimum 3 years managerial role with highlights in operational excellence

• Strong understanding of OJK regulations

• Bachelor’s degree in any major, preferably in STEM from a reputable university. 

• Good interpersonal and communication skill

• Have experiences in data handling and detail oriented

• Fluency in English both in written & verbal

• Honest and ethical with high levels of integrity and confidentially

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!