Fraud Investigation Specialist

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities.   IBC bank hires talented, creative and dedicated individuals to help our business succeed.  We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.   We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. 

Time Type:

Full time

This is an in-office position.

Department:

770 Financial Intelligence Unit

Job Summary:

The Fraud Investigation Specialist is responsible for the day-to-day review of corporate-wide referrals of suspected fraudulent activity. Also responsible for reviewing internal embezzlement, identity theft, elder abuse, ACH and wire fraud referrals.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.  They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Review customer account activity based on internal referrals and review of transaction reports
• Acts as the primary contact for requests from other Financial Institutions related to fraud
• Assists management with questions related to account activity in their markets
• Review for potential BSA/AML/Fraud concerns on customer accounts and/or any other types of suspicious activity
• Pose necessary questions to understand activity via phone/emails to customers/management  
• Review responses and/or documentation to make determination on the activity
• Identify suspicious activity and make recommendations for Suspicious Activity Reporting (SAR) when necessary
• Complete SAR narrative and processes
• Ensure actions taken are compliant with internal policies and federal regulations
• Participate in department meetings and/or AML/Fraud webinars to ensure consistency and understanding of all regulatory requirements and procedures
• Other duties as assigned

SKILLS

• Strong oral and written communications skills
• Analytical and organizational skills
• Time management skills
• Capability to handle confidential information
• Display ability to adapt to the constantly changing Fraud landscape
• Ability to multitask
• Professional telephone etiquette
• Ability to utilize multiple computer applications to conduct reviews
• Ability to properly handle difficult and complex conversations with customers
• A self-motivated individual without need for constant supervision

EDUCATION/KNOWLEDGE/EXPERIENCE

• Bachelor’s Degree or 4 years prior banking experience in Operations and/or Fraud fields
• High level of knowledge regarding Fraud and AML regulations preferred
• Proficiency with Microsoft Office products