As a Fraud Detection Sr. Specialist, you will be an essential contributor within one of Citizens’ most impactful teams. Our Fraud Detection group plays a vital role in safeguarding our customers, supporting a strong service culture, and protecting the integrity of every financial interaction.
In this role, you will apply your investigative mindset, attention to detail, and commitment to quality to help stop fraud before it happens. You’ll work in a dynamic environment where your decisions make a meaningful difference for our customers every day.
Primary responsibilities
Review information to identify potential fraud or risk concerns using thoughtful and careful analysis.
Perform inbound and outbound customer calls as an important investigative step to validate activity, gather key information, and prevent potential fraud in real time.
Accurately document customer interactions and escalate cases when needed.
Meet internal service level expectations while maintaining strong attention to detail and providing clear, thorough investigative notes.
Interact with customers, colleagues, and internal and external business partners to gather information and resolve cases.
Leverage independent research and direct communication to resolve findings.
Required Qualifications
High school diploma or equivalent.
At least 1 year of fraud investigation experience, such as monitoring, reviewing, or analyzing account activity to identify fraud or suspicious behavior.
Ability to manage multiple tasks efficiently in a fast‑paced, deadline‑driven environment.
Quick learner with the ability to absorb and apply new concepts.
Strong communication skills, both written and verbal, with a focus on customer experience.
Preferred Qualifications
Associate degree or higher.
3+ years of banking or financial services experience; online banking experience is a plus.
Knowledge of banking products, services, customer types, and associated fraud risks.
Hours and Work Schedule
Hours per Week: 40
Schedule: Monday - Friday, 11:00 AM - 7:30 PM
Location: Pittsburgh, PA
About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
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Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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