About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Fraud Data Analyst
Get to Know our Team:
The Fraud Operations team at Agoda works to protect our customers and business by minimizing fraud losses and payment disputes while keeping disruption to genuine customers as low as possible. With millions of hotels and homes across 200+ countries and territories, plus flights and activities, our team manages fraud risk in a fast-moving, complex global environment.
You will be part of the Fraud Data Analyst team within Fraud Operations, working closely with Fraud Management, senior fraud agents, and key stakeholders. The team combines fraud expertise, investigation experience, data analysis, and technology to identify suspicious patterns, improve controls, and respond quickly to emerging risks.
You will join a team that understands how fraud happens across real customer journeys and operational workflows. Your analysis will help detect new risks, reduce losses, improve processes, and support better fraud decisions at scale.
In this Role, you’ll get to:
- Work closely with Fraud Management, senior fraud agents, and key stakeholders to support investigations, incidents, control reviews, and smarter analytical approaches, including new data features and AI-assisted workflows.
- Analyze large-scale fraud, payment dispute, and booking data to uncover suspicious patterns, emerging risks, and opportunities to improve fraud prevention.
- Turn fraud signals, investigation findings, and operational insights into practical recommendations that reduce losses, improve controls, and protect genuine customers from unnecessary disruption.
- Build and improve monitoring and alerts that help the team track fraud performance and respond faster to changing fraud behavior.
- Identify opportunities to automate operational checks, recurring analysis, and reporting workflows to improve speed, consistency, and efficiency.
What You’ll Need to Succeed:
- 2+ years of experience in analytics, operations analytics, statistic, data science, or a similar data-driven role.
- Bachelor’s degree or higher in a quantitative field such as Statistics, Mathematics, Computer Science, Engineering, Economics, Data Science, or a related discipline.
- Proficiency in SQL and hands-on experience with at least one data analysis or automation tool such as Python, R, VBA, Tableau, Metabase, or Superset.
- Strong analytical and problem-solving skills, with the ability to turn ambiguous fraud or business questions into clear analysis, insights, and recommendations.
- Strong communication skills with fluency in English, both written and spoken.
- Ability to work independently, manage priorities, take ownership, and operate in a fast-moving fraud environment.
It’s Great if You Have:
- Experience in fraud, risk, payments, chargebacks, e-commerce, online travel, or financial services.
- Experience with dashboarding or visualization tools such as Tableau, Superset, Power BI, or Looker.
- Experience applying AI-assisted approaches to improve fraud operations or data analysis workflows.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Skills Required
- 2+ years of experience in analytics, operations analytics, statistics, data science, or similar role
- Bachelor's degree or higher in Statistics, Mathematics, Computer Science, Engineering, Economics, Data Science, or related field
- Proficiency in SQL
- Hands-on experience with at least one data analysis or automation tool (Python, R, VBA, Tableau, Metabase, or Superset)
- Strong analytical and problem-solving skills to translate ambiguous fraud questions into clear analysis and recommendations
- Strong written and spoken English communication skills
- Ability to work independently, manage priorities, take ownership, and operate in a fast-moving environment
- Experience in fraud, risk, payments, chargebacks, e-commerce, online travel, or financial services
- Experience with dashboarding/visualization tools such as Tableau, Superset, Power BI, or Looker
- Experience applying AI-assisted approaches to improve fraud operations or data analysis workflows
Agoda Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agoda and has not been reviewed or approved by Agoda.
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Flexible Benefits — Flexible allowances like “Agoda Choice” are presented as customizable for health, learning, travel, fitness, or wellness, which can increase perceived value beyond base pay. Reimbursement-style options are also described as usable for a wide range of personal needs, from training to wellness expenses.
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Healthcare Strength — Health-related coverage is described as comprehensive, including medical and life insurance and, in some places, dental and vision. Mental-health and support resources such as an Employee Assistance Program and unlimited Headspace access are also highlighted.
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Wellbeing & Lifestyle Benefits — Hybrid/remote arrangements and a work-from-anywhere style program are positioned as benefits that support work-life balance. Travel-related perks such as employee discounts and automatic Platinum membership add lifestyle value for employees who use the platform.
Agoda Insights
What We Do
Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,900,000 properties worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 7,000 professionals from 90 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. For properties seeking partnership with Agoda, visit https://connect.agoda.com
