Wells Fargo is seeking a Fraud & Claims Operations Manager in the Claims Assistance Center Claims team. To Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:
- Manage and develop a team of supervisors, analysts, Assist Associates, or consultants, and engage management, vendors or related functional areas associated with fraud and claims investigations
- Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity for both frontline and Assist employees
- Make decisions and resolve issues regarding fraud and claims to meet business objectives
- Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service for frontline and Assist employees
- Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
- Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells Fargo's business goals
- Manage allocation of people and financial resources for Fraud and Claims Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
- 4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years Leadership experience
Desired Qualifications:
- 4+ years direct management experience
- Contact center management experience
- Prior experience managing supervisory staff
- Strong leadership skills, including demonstrated success building effective teams, developing managers, and continually engaging team members
- Motivational skills and ability to optimize staff performance through staff selection, training, and motivation activities
- Experience working closely with other fraud managers and business partners
- The ability to conceptualize, develop and implement process improvements
- Excellent analytical and project management experience
- Demonstrated strong oral and written communication skills
- Ability to present complex material in a digestible, consumable manner to all levels of management
- Ability to provide leadership to a virtual or remote team
- Knowledge and understanding of operations support area such as scheduling, staffing, planning, and administration
Job Expectations:
- Ability to travel up to 10% of the time
- Hybrid role, 3 days in the office, 2 days remote
- No visa sponsorships
Location:
Chandler, AZ
Posting End Date:
26 Jun 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience
- 2+ years Leadership experience
- Ability to travel up to 10% of the time
- Hybrid work schedule (3 days in office, 2 days remote)
- No visa sponsorships
- 4+ years direct management experience
- Contact center management experience
- Prior experience managing supervisory staff
- Strong leadership skills, team building and manager development
- Motivational skills and ability to optimize staff performance
- Experience working closely with other fraud managers and business partners
- Ability to conceptualize, develop and implement process improvements
- Excellent analytical and project management experience
- Demonstrated strong oral and written communication skills
- Ability to present complex material to all levels of management
- Ability to provide leadership to a virtual or remote team
- Knowledge of operations support areas such as scheduling, staffing, planning, and administration
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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