Fraud & Claims Operations Associate - GPL WellsOne Fraud Team

About this role:
Wells Fargo is seeking a Fraud & Claims Operations Associate in Global Payments & Liquidity (GPL) within Enterprise Functions to assist with fraud detection and mitigate fraud risk on the WellsOne Fraud team. This individual will be responsible for identifying, researching, and analyzing complex fraud and claims trends, including commercial credit card transactions, and/or unusual situations.
This team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world.
In this role, you will:

• Identify potential fraud trends and provide communication to management or team.
• Research and analyzes complex activity using multiple systems and research techniques and detect potentially fraudulent activity and take appropriate action.
• Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities.
• Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case.
• Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in transactions.

Required Qualifications:

• 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ months of fraud prevention and/or detection experience within the Financial Services industry
• Commercial Credit Card industry experience
• Experience with credit card systems / platforms like TSYS.
• Knowledge and or direct experience with ServiceView
• Advanced experience with Excel.
• Ability to analyze data and put it into easy to understand reporting for fraud leadership
• Reporting on risk control actions and performance; including tracking thresholds
• Experience identifying potential fraud risk and recognizing trends in data
• Knowledge and understanding of Commercial Card, MasterCard, or Visa products
• Strong analytical skills with high attention to detail and accuracy
• Outstanding problem solving and decision-making skills
• Strong organizational, multi-tasking, and prioritizing skills
• Experience pulling data from Tableau and / or Power BI

Position Location Options:
Salt Lake City, Utah (UT) 260 Chales Lindbergh Drive
Winston-Salem, North Carolina (NC) - 101 N. Main Street
Must be based in one of the above locations or willing to relocate at your own expense.
Relocation assistance is not available for this position.
This position currently offers a hybrid work schedule.
This position is not eligible for Visa sponsorship.
Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.
You will learn to build, implement, and maintain fraud prevention strategies while gathering, reviewing, and analyzing relevant data to identify fraud patterns and adjust strategies accordingly. In this role, you will handle customer inquiries related to fraud, providing timely resolutions and managing escalations with professionalism. You will also support data analytics efforts by generating reports, identifying key metrics, and assisting with assigned data-driven projects. Additionally, you will analyze fraud trends by researching common points of purchase and monitoring emerging schemes to proactively address risks.
Posting End Date:
16 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.