Fraud & Claims Management Quality Control Director

About this role:

Wells Fargo is seeking a Quality Control Director to join the Fraud & Claims Management (FCM) Quality Control team.

Key Responsibilities

• Manage 140+ staff performing key Quality Control Functions to ensure deliverables are met timely and accurately. 

• Lead the FCM Claims Assurance Quality Control organization including developing and executing key strategic initiatives. Provide vision, set direction, and implement monitoring routines to ensure the overall risk and control environment remains sustainable.

• Drive the strategy for developing and enhancing performance metrics for (i) managing the production of the FCM Quality Control organization, (ii) the performance of business partners involved in the FCM Claims lifecycle, (iii) and operational expenses related to the various operational touchpoints and processes.

• Perform assessments through fact finding and data requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations.

• This position will manage teams across the United States and have oversight across the India and Philippines teams and will need to develop and drive the strategy around leading an inclusive environment to ensure everyone feels like they are belonging and contributing. 

• Partner with internal audit, IT&V, regulators, and other key stakeholders to help coordinate on testing engagements and exams.

Required Qualifications:

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.

• 4+ years of management or leadership experience.

Desired Qualifications:

• Fraud and Claims Management and Operations management experience

• Outstanding communication skills, both written and verbal, with experience presenting to senior leaders, regulators, auditors, and other key stakeholders

• Ability to think critically, with a forward-looking approach and apply the risk fundamentals to complex scenarios.

• Strong track record of transformation, including experience in driving global projects which leads to change across business segments.

• Experience managing with data to drive performance, influence decisions, and reduce inefficiency.

• Ability to successfully influence and lead organizational change in a dynamic environment.

• Ability to build effective business partnerships with all levels of team members and to collaborate with others to identify the best possible solutions.

• Familiar with leading and challenging others to improve the organization.

• Ability to research, analyze, document, and present organizational metrics that drive business decision.

Job Expectations:

• This position will travel quarterly, up to approximately 20% of the time

• Hybrid role, 3 days in the office, 2 days remote

• This position may be located at one of the posted locations listed below and other locations will not be considered

Job Locations:

• 1525 W W T Harris Blvd CHARLOTTE, NC 28262-8522

• 2501 S Price Rd CHANDLER, AZ 85286

Posting End Date: 

8 May 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.