Responsibilities
- Identify and mitigate high-risk patterns by taking proactive measures to safeguard the company’s financial integrity.
- Conduct meticulous reviews of transactions to detect and prevent fraudulent activities.
- Drive decision-making processes through rigorous data analysis and evidence-based insights.
- Design and deploy adaptive fraud rule sets tailored to various account risk profiles.
- Manage end-to-end chargeback workflows and leverage dispute data to refine and enhance fraud detection filters.
- Stay ahead of emerging fraud trends and spearhead internal awareness initiatives to foster a security-first culture.
- Develop and execute preventative frameworks to mitigate both internal and external fraudulent behaviors.
- Monitor card scheme regulations and engineer robust chargeback defense strategies to minimize dispute-related losses.
- Coordinate effectively with bank risk departments and card schemes to resolve suspicious activities and streamline operational workflows.
- Communicate security concerns to users or merchants, ensuring a balance between robust risk mitigation and a seamless customer experience.
- Promptly respond to bank confirmation requests and prepare comprehensive investigation reports in line with industry standards.
- Prepare and monitor dispute defense files (Representment) in accordance with technical banking terminology and card network standards
Expected Qualifications
- Bachelor’s degree from related fields (Business Administration, Economics, Engineering, Statistics, etc.).
- At least 2 years of experience in Fraud and Chargeback processes within the payment systems or E-money institutions.
- A strong team player with a solution-oriented mindset, capable of thriving in a dynamic environment.
- Ability to adapt to flexible working hours based on operational requirements.
- Excellent verbal and written communication skills, with the ability to professionally manage relations with banks and stakeholders.
- Familiarity with local payment regulations and AML/KYC standards.
Top Skills
What We Do
We were founded in 2010 with a dynamic and agile start-up spirit. Since then, we have grown into a decacorn, backed by Alibaba, General Atlantic, Softbank, Princeville Capital, and several sovereign wealth funds. We believe that technology is the driver; e-commerce is the outcome. Thanks to our dedicated team, we are one of the top five e-commerce companies in EMEA and one of the fastest-growing e-commerce companies in the world! We deliver more than 1.5 million packages every day across 27 countries. We offer our 30 million customers a flawless shopping experience. Dreaming big is in our DNA: We're gearing up to be the leading global e-commerce platform. As a dynamic and passionate company, we are constantly growing with Trendyol Tech, one of the top R&D centres; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform; and Trendyol Go, our instant food and grocery delivery service. And we’re not done yet! Now, we are on a journey to expand the positive impact we create to international markets. We opened our first international office in Berlin in May 2022 and Amsterdam followed in October 2022 and may others are on the way.
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