Fraud Channel Manager - Associate II

Job Description
Join our Team as we ensure readiness on key changes and supporting us to operationalise and embed these to maintain high performance.
As a Fraud and Financial Crime Channel Manager, you will help make sure we are performing across all our functional areas and ensure we embed change well in the operation. You'll analyse performance data, provide insight and recommendations to help us improve our overall performance and staff experience while influencing the operational leadership to land the required changes. You'll also be making sure we are ready for key changes and supporting us to operationalise and embed these to maintain high performance.
Job Responsibilities

• Driving transformation across all functions within Fraud and Financial Crime Operations by designing, developing, implementing and overseeing the framework through ensuring its process, tools and reporting are compliant with the firm wide policy while being forward thinking
• Owning performance insight, identifying and highlighting wider business opportunities that deliver tangible performance impact on key operational KPIs
• Creating plans which will guide a consistent performance approach across all functions in line with Head of and Divisional Lead accountabilities
• Working in partnership with 1st and 2nd line of defence teams, ensuring all initiatives and plans are agreed, signed off and planned for throughout the year
• Creating deep dive case studies to illustrate complex Fraud and Financial Crime projects and actions being taken to address them
• Tracking and presenting findings on our trends and opportunities to deliver an enhanced Fraud and Financial Crime Operation, liaising with Senior Leadership, Divisional Leads, People Leads, Heads of, Planning and Controls
• Building out Monthly Business Review insight packs, in line with Functional key messages for senior audiences

Required qualifications, capabilities, and skills

• Operational understanding
• Strong understanding of processes improvement
• Ability to feedback and influence business and senior stakeholders
• Banking/Financial Services & Contact Centre experience
• Experience in change management
• Experience of reporting, analysis and insight of data trends
• Experience in translation of data analysis into valuable operational insight

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.