Are you passionate about protecting clients and solving complex business challenges? Do you thrive in a fast-paced environment where critical thinking, analytics, and relationship management drive meaningful outcomes? Join our Commercial | Prepaid Card Fraud team and help deliver fraud prevention solutions that enhance client experiences, strengthen controls, and support long-term operational business success.
Job Responsibilities
- Build and maintain strong relationships with clients, peers, leadership, and cross-functional business partners to support business objectives and client satisfaction.
- Resolve internal and external client escalations related to spending interruptions, fraud claims, and program performance by identifying root causes and delivering effective solutions.
- Develop and deliver executive-level reporting, presentations, fraud prevention best practices for internal and external clients.
- Analyze large data sets, operational reports, and fraud trends to identify risks, opportunities, and actionable recommendations.
- Lead end-to-end process improvement initiatives that enhance client experience, improve operational efficiency, strengthen controls, and reduce fraud exposure.
- Support implementation of process, policy, and operational changes by developing training materials, documenting procedures, and partnering with stakeholders to ensure successful adoption.
- Monitor key performance metrics, identify performance trends, and recommend actions to improve business outcomes to the leadership team.
- Educate clients, leadership teams, and business partners on fraud trends, emerging risks, and fraud prevention strategies.
- Influence outcomes across a matrixed organization through collaboration, communication, and strong stakeholder management skills.
- Apply sound judgment and decision-making while operating within established legal, compliance, risk, and control requirements.
Effectively manage multiple priorities and deadlines in a dynamic, client-focused environment.
Required Qualifications, Capabilities, and Skills
- Bachelor degree and / or five or more years of experience in fraud operations, client service, Commercial, Prepaid Card, financial services.
- Strong verbal and written communication skills with the ability to clearly communicate complex information to diverse audiences.
- Experience developing and delivering presentations to internal stakeholders and external clients.
- Demonstrated ability to analyze and interpret large data sets and translate findings into actionable business recommendations.
- Proficiency in Microsoft Excel and PowerPoint, including reporting, trend analysis, and executive presentation development.
- Strong problem-solving, root-cause analysis, organizational, and decision-making skills.
- Ability to influence stakeholders and build effective working relationships across functions and levels.
- Strong prioritization and time-management skills with the ability to manage multiple deliverables.
Willingness to travel infrequently for client engagements.
Preferred Qualifications, Capabilities, and Skills
- Two or more years of experience in a contact center, relationship management, or client-facing environment.
- Experience within Commercial Card, Prepaid Card, fraud prevention, fraud claims, or financial services.
- Experience presenting fraud trends, business performance, or operational analytics to clients or senior leadership.
- Experience leading process improvement, change management, or operational initiatives.
- Knowledge of operational management and business analytics
- Experience utilizing reporting, dashboard, or data visualization tools to support business decisions.
Proven ability to work independently and drive results in a highly matrixed organization.
Additional Information
- Work schedules may vary within a full-time, 40-hour-per-week schedule.
- This position requires participation in and facilitation of client and internal training sessions.
- Travel may be required for client meetings, training events, and collaboration with business partners.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree and/or five or more years of experience in fraud operations, client service, commercial or prepaid card services, or financial services
- Strong verbal and written communication skills
- Experience developing and delivering presentations to internal stakeholders and external clients
- Ability to analyze and interpret large data sets and translate findings into actionable business recommendations
- Proficiency in Microsoft Excel and PowerPoint, including reporting, trend analysis, and executive presentation development
- Strong problem-solving, root-cause analysis, organizational, and decision-making skills
- Ability to influence stakeholders and build effective working relationships across functions and levels
- Strong prioritization and time-management skills with the ability to manage multiple deliverables
- Willingness to travel infrequently for client engagements
- Two or more years of experience in a contact center, relationship management, or client-facing environment
- Experience within commercial card, prepaid card, fraud prevention, fraud claims, or financial services
- Experience presenting fraud trends, business performance, or operational analytics to clients or senior leadership
- Experience leading process improvement, change management, or operational initiatives
- Knowledge of operational management and business analytics
- Experience using reporting, dashboard, or data visualization tools to support business decisions
- Ability to work independently and drive results in a highly matrixed organization
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
