Fraud Analyst

This role is about:

Being an essential member of our Risk team, you will be driving forward our capabilities in Fraud and Transaction Monitoring. In this role, you will take on the critical responsibility of protecting our organization against fraudulent activities, ensuring transactional integrity, and upholding compliance with regulatory standards. We are looking for an individual who not only demonstrates a sharp analytical mind and an exceptional focus on detail but who also takes a proactive and strategic stance on identifying and mitigating potential risks.
Joining our fast-growing company presents a remarkable opportunity to collaborate with a team of seasoned Risk professionals. Here, you will be encouraged to deepen your knowledge, expand your skill set, innovate improvement strategies, and actively participate in shaping and refining our vision of Risk management.
You will:

• Transaction Monitoring: Conduct regular reviews and analyses of transactional activity and performance metrics for merchants in your portfolio;
• Fraud Detection and Prevention: Employ various monitoring tools and strategies to identify and evaluate potential fraud, swiftly implementing preventative measures.
• Fraud Detection and Prevention: Utilize various monitoring tools and techniques to identify and assess potential fraudulent transactions or activities, promptly mitigate the issues by implementing fraud prevention strategies;
• Chargebacks Monitoring: Monitor and analyze chargeback rates, categorize chargebacks, and work collaboratively with relevant departments to develop strategies to reduce chargeback ratios;
• Business Performance Evaluation: Evaluate merchants' business performance indicators, including sales volumes, revenue trends, approval ratios, 3DS performance, declines and customer behaviour, to identify areas of improvement or potential risks. Collaborate with the Operations department to provide recommendations for enhancing merchant performance;
• System Utilization: Use internal and external monitoring systems, tools, and data analysis software to perform monitoring activities efficiently and effectively. Work closely with internal teams on developing and maintaining internal anti-fraud prevention tools;
• Third-party providers evaluation: conduct a comprehensive assessment, analysis, and effectiveness evaluation of current and potential third-party providers. Work closely with potential partners and internal stakeholders;
• Risk Mitigation: Assist in the development and implementation of risk management strategies to minimize potential risks associated with merchant activities, transactions, fraud, and PCI DSS compliance. Collaborate with internal teams to proactively identify risk factors and implement necessary controls;
• Reporting and Documentation: Maintain accurate records of monitoring activities, generate reports, and document findings and recommendations for management review. Provide regular updates to relevant stakeholders and participate in meetings to discuss monitoring findings.
• Collaboration: Work closely with cross-functional teams, including Client Success, Client Relationship, Finance, AML, and internal Risk team to address merchant concerns, resolve issues, and implement appropriate actions;
• Stay Updated: Keep abreast of industry trends, Alternative Payment Methods trends, Card Schemes rules and programs, fraud techniques, regulatory changes, emerging payment technologies, and evolving PCI DSS requirements to enhance monitoring and risk mitigation strategies.

What we need:

• A profound knowledge of Fraud and Transaction Monitoring, Merchant Monitoring, or Payments within a similar sector;
• Minimum of 3 years’ experience in a comparable role;
• Exceptional analytical capabilities;
• Skilled in conducting in-depth investigations with meticulous attention to detail;
• A proactive and initiative-taking work approach;
• Superior English communication abilities, both in writing and speaking;
• Proficient multitasking skills;
• A high-performance mindset with a keen eye for detail;
• Collaborative Team Player: Ability to work effectively within a team environment and contribute to team objectives.
• Adaptability: Comfortable with fast-paced change and able to adjust strategies and actions on the fly.
• Decision-Making: Demonstrates sound judgment in making decisions and solving problems, even under pressure.
• Ethical Integrity: Maintains high ethical standards and confidentiality in dealing with sensitive information.
• Leadership Potential: Shows the capacity to take charge of situations and guide colleagues when necessary, inspiring confidence and demonstrating leadership qualities.
• A profound knowledge of Fraud and Transaction Monitoring, Merchant Monitoring, or Payments within a similar sector;

The perks of being a payab.ler: 

• 🚗 Drive in Style: Once you complete your probation, you'll be cruising in a sleek company car as soon as one becomes available.
• ⏳ Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund.
• 🌱 Grow Without Limits: Our environment is all about nurturing your talents and fueling your ambition with endless opportunities for professional development. 
• 🗣️Speak Like a Local: Greek language classes, offered twice a week for all team members.
• 💳 Shop and Save: Get exclusive access to a discount card at various local businesses.
• 🌍Multicultural Workplace : Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard. 
• 🌠 Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.
• 🏝 Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter. 
• 📚 Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth. 
• 🍔 Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.

🚀 Hiring Process

1️⃣ First Interview: 30-minute introductory chat led by the Talent Acquisition Partner.
2️⃣ Second Interview: 1-hour deep-dive with the Risk Team to explore your experience and skills.
3️⃣ Final Interview: 1-hour session with the Head of Risk, Chief of Risk and Head of Talent Acquisition for final alignment.