The Role
Investigate and decide outcomes on fraud cases as first-line FinCrime support, escalate unusual activity, follow policies and procedures, collaborate with teams, and maintain customer satisfaction while working rotational shifts.
Summary Generated by Built In
As a FinCrime Fraud Analyst, you will play a crucial role in providing exceptional support to customers and ensuring their satisfaction with our cutting-edge financial services, all the while promoting a safe, secure and compliant environment for all. Joining Deblock at this moment in time is an exciting opportunity to be part of an innovative company that is making waves in the FinTech space.
What the job is about- This is a junior position in our first line of defence
- Reviewing, investigating, and making decisions on the outcome of fraud cases
- Escalating unusual activity to internal experts
- Acting in accordance with the written policies, procedures, and relevant guidelines
- Cooperating with other teams in providing efficient support and seeking to maintain customer satisfaction and desired outcomes with impeccable execution
Requirements
- Previous experience in Customer Support or FinCrime role is valued
- Ability to multitask and prioritize in a fast-paced environment
- Excellent communication skills, written and verbal. Fluency in English, spoken and written.
- Familiarity with fintech and cryptocurrency concepts and trends is a plus
- Ability to work both independently and collaboratively in a team-oriented environment
- Comfortable working in rotational 8h shifts, 5 days a week, 24/7/365
Benefits
- Competitive compensation
- Private health insurance with dental
- Tech gear for your job
- 30 days of paid holidays
Skills Required
- Previous experience in Customer Support or FinCrime role
- Ability to multitask and prioritize in a fast-paced environment
- Excellent written and verbal communication skills; fluency in English
- Familiarity with fintech and cryptocurrency concepts and trends
- Ability to work independently and collaboratively in a team-oriented environment
- Comfortable working rotational 8-hour shifts covering 24/7 operations
- Ability to follow written policies, procedures, and relevant guidelines
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The Company
What We Do
The first current account that also accepts your crypto.
