Primary Purpose:
This position is a part of the Fraud Management Department, a team that is integral to TowneBank’s efforts in the fight against money laundering and fraud. The Fraud Department assists the Bank’s businesses to prevent, identify, and report check and deposit fraud through processes implemented to protect the Bank and its members. The Fraud investigations team works to support the branches and other lines of business in the investigation of fraudulent and suspicious activity.
The Fraud Analyst I’s primary objective is to investigate anomalous activity through internal referrals and escalated system generated alerts for check and deposit suspicious fraud activity. The Analyst is responsible for preparing well written narratives, obtaining documentation to support the results of investigations conducted, and preparing Suspicious Activity Reports (SARs) when applicable.
The good-faith compensation range for this role is expected to be $52,000.00 to $65,500.00 annually based on the role, market, internal equity, and candidate qualifications.
Essential Responsibilities:
- Conduct investigations of unusual activity patterns identified through escalated alerts and internal referrals using internal bank systems, open-source searches, and transaction history analysis.
- Recommend case decisions to management while documenting results of case investigations by preparing supporting documentation and SAR forms to be filed with FinCEN.
- Conduct 90-day follow-up reviews to determine if there is continued suspicious activity.
- Monitor identified compromised accounts.
- Provide support to branch personnel on fraud incidents, completing reports and affidavits.
- Review and process internal SAR Referral notifications regarding fraudulent activity submitted by branch/department personnel.
Minimum Required Skills & Competencies:
- 1-3 years of banking experience and working knowledge of branch and/or loan operations.
- 1 year of fraud, risk management, or compliance experience, helpful if previous skills with fraud transaction review.
- Ability to comply with regulatory deadlines.
- Knowledge of bank products and services.
- Ability to handle confidential customer information with discretion.
- Ability to work independently within a team setting.
- Detail oriented with good organizational skills.
- Strong written and verbal communication skills.
- Working knowledge of Microsoft Office Suite (Outlook, Excel, Word).
- Perform other duties as assigned.
- Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Desired Skills & Competencies:
- Demonstrated ability to identify fraudulent checks and deposits in a retail setting.
- General knowledge of federal requirements under the Bank Secrecy Act and familiarity with FFIEC BSA/AML Manual guidelines.
- Experience in a financial institution with asset size $10B and over.
Physical Requirements:
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 1-3 years of banking experience
- Working knowledge of branch and/or loan operations
- 1 year of fraud, risk management, or compliance experience
- Ability to comply with regulatory deadlines
- Knowledge of bank products and services
- Ability to handle confidential customer information with discretion
- Ability to work independently within a team setting
- Detail-oriented with good organizational skills
- Strong written and verbal communication skills
- Working knowledge of Microsoft Office Suite, including Outlook, Excel, and Word
- Knowledge of federal Anti-Money Laundering and Bank Secrecy Act requirements
- Ability to identify fraudulent checks and deposits in a retail setting
- General knowledge of federal Bank Secrecy Act requirements and familiarity with FFIEC BSA/AML Manual guidelines
- Experience with a financial institution with asset size of $10 billion or more
TowneBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TowneBank and has not been reviewed or approved by TowneBank.
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Leave & Time Off Breadth — PTO, all federal bank holidays, and an extra birthday day off are highlighted, with paid parental leave also offered. Time off can be used for vacation, illness, caregiving, bereavement, and birth/adoption for both full- and part-time staff.
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Wellbeing & Lifestyle Benefits — Wellness initiatives include on-site screenings, fitness-club reimbursement, virtual fitness and mindfulness classes, and various employee discounts. An Employee Assistance Program and wellness resources support everyday wellbeing.
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Retirement Support — A 401(k) with employer contributions through Principal and retirement planning tools are provided. A standard match with full vesting over five years is noted.
TowneBank Insights
What We Do
Founded in 1999, TowneBank is a company built on relationships, offering a full range of banking and other financial services, with a mission of serving others and enriching lives. Dedicated to a culture of caring, Towne values all employees and members by embracing their diverse talents, perspectives, and experiences. Today, the bank operates over 40 banking offices throughout Hampton Roads and Central Virginia, as well as Northeastern and Central North Carolina – serving as a local leader in promoting the social, cultural, and economic growth in each community. Towne offers a competitive array of business and personal banking solutions, delivered with only the highest ethical standards. Experienced local bankers providing a higher level of expertise and personal attention with local decision-making are key to the TowneBank strategy. Towne has grown its capabilities beyond banking to provide expertise through its controlled divisions and subsidiaries that include Towne Investment Group, Towne Wealth Management, Towne Insurance Agency, Towne Benefits, TowneBank Mortgage, TowneBank Commercial Mortgage, Berkshire Hathaway HomeServices Towne Realty, Towne 1031 Exchange, LLC, and Towne Vacations. NOTICE TO CONSUMERS REGARDING MARYLAND LENDER LICENSEES: TowneBank is licensed to engage in business as a Maryland Mortgage Lender and assigned a unique NMLS identifier number: 512138. The NMLS Consumer Access Website is linked here: www.nmlsconsumeraccess.org Interested in joining the Towne Family? Available positions are listed at www.townebank.com/careers. TowneBank and its affiliate companies support a diverse workforce and are Equal Opportunity Employers who do not discriminate against individuals on the basis of race, color, religion, national origin, age, sex (including pregnancy and gender identity), genetics, sexual orientation, disability, veteran status or other classification protected by law.







