Do you enjoy using your detective skills to research complex situations? Are you proficient in speaking, reading and writing in Portuguese? Join our team to ensure our clients receive the best fraud protection and remediation services in the industry. You will help to manage challenging situations by offering fraud detection, prevention, remediation and recovery solutions, and helping manage customer expectations. Demonstrating delivery of best practices, you will leverage your deep understanding of prevention capabilities and fraud acumen to make informed decisions that protect or clients. If you are a critical thinker and able to solve problems in a fast-paced environment, you may be perfect for our team.
As a Fraud Analyst within JPMorganChase, you will work closely with internal teams to provide a white glove experience during the remediation process. In this role, you will be securing accounts, handling claims, and completing all necessary steps to make the client whole. This role will provide you the ability to strengthen your current skillset and empower growth.
Job responsibilities
- Identify and mitigate potential fraud risks using analytical skills to ensure robust protection for our clients.
- Collaborate seamlessly with various departments to enhance fraud detection and prevention strategies.
- Investigate detailed US & International bank fraud activities, using problem-solving abilities to uncover insights.
- Manage detailed reviews with tight deadlines, prioritizing tasks and managing time effectively.
- Detect and address fraud indicators with keen attention to detail, ensuring swift remediation.
- Communicate clearly and concisely with clients and team members to facilitate understanding and action.
Required qualifications, capabilities, and skills
- Must be fluent in Portuguese and English, with strong spoken, reading, and writing proficiency.
- 2+ years experience in an Operations and/or Client Service environment with a focus on delivering exceptional support and solutions
- Proficient in delivering excellent written and oral communications at an executive level.
- Demonstrates strong organizational skills, attention to detail, and excellent follow-up habits.
- Demonstrated ability to excel in dynamic, fast-paced environments by swiftly adapting to evolving demands and challenges.
- Skilled in handling highly confidential client details with professionalism, adhering to firm storage and retention requirements.
Preferred qualifications, capabilities, and skills
- Highly analytical, with expertise in collecting, analyzing, and synthesizing information at an expert level.
- Proficient in Microsoft Excel, PowerPoint and Word
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Fluent Portuguese and English, including strong spoken, reading, and writing proficiency
- 2+ years of experience in an operations and/or client service environment
- Experience delivering exceptional client support and solutions
- Excellent written and oral communication skills at an executive level
- Strong organizational skills, attention to detail, and follow-up habits
- Ability to adapt quickly in a dynamic, fast-paced environment
- Ability to handle confidential client information professionally and follow storage and retention requirements
- Highly analytical, with expertise in collecting, analyzing, and synthesizing information
- Proficiency in Microsoft Excel, PowerPoint, and Word
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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