Franchise Systems Specialist

Franchise Systems Specialist
 

Are you looking for a place where you can bring your drive?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
 

Bring your experience and be empowered to innovate.

As a Franchise Systems Specialist on the Mr. Electric team, a typical day for you will include:

• Develop and maintain comprehensive project plans to be shared with the corporate support team and franchise operations.

• Create guiding documents, videos, and other materials to support the implementation and adoption of software platforms, including (but not limited to) ServiceTitan, Paradox, FranConnect, QBO, Tortal, and Broadly.

• Create guiding documents, videos, and other materials to support the implementation and adoption of operational systems, including (but not limited to) office operations, outside sales, and frontline service.

• Provide direct and indirect support to over 250 individual franchise locations in implementing and utilizing the point-of-sale workflow and systems.

• Assist in the collection, analysis, and distribution of collected data to improve benchmarking and KPIs.

• Assist in the utilization and implementation of designated systems for financial data collection and analytics.

• Increase adoption and usage of new and existing systems by franchise business owners.

• The role requires a balance of technical expertise, training delivery, and customer service

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience: A minimum of 3 years of relevant business, industry, or systems experience is required. This experience should demonstrate a strong foundation for a highly skilled and adaptable individual with strong technical skills and excellent communication abilities.

• Skills:

  • Exceptional public speaking skills: Confidently delivers presentations to large audiences, effectively conveying information and engaging listeners.

  • Rapid learner: Quickly grasps new software applications and effectively trains new users.

  • Strong rapport-building skills: Builds and maintains positive relationships with trainees, fostering a collaborative learning environment.

  • Excellent communication: Possesses strong written and verbal communication skills, conveying information clearly and concisely.

  • Proficient in technology: Proficient in the use of computers and common business software, including Excel, PowerPoint, and other relevant applications.

  • Adaptable and resilient: Thrives in a fast-paced environment, effectively managing multiple priorities and maintaining composure under pressure.

  • Strong customer service orientation: Effectively liaises between Franchisees, franchise staff, Home Office staff, and customers, ensuring smooth and positive interactions.

• Education: An associate degree in a related field is required. Alternatively, a combination of education and relevant work experience demonstrating the necessary knowledge and skills may be considered.

• Schedule / in-office requirements: Hybrid (Waco, TX or Irving TX) or Remote

  • Ability to travel around 20%

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience

• Schedule: Full-time, Monday - Friday

• Benefits: Check out our benefits offerings here

• Financial Benefits:  Equity and bonus opportunities

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

Mr Electric