Primary Duties and Responsibilities
- Drive top-line revenue growth by supporting franchise units with tools, training and leadership to maximize AUR (Average Unit Revenue)
- Supervise the Franchise Performance Directors and ensure franchisees receive support needed to meet compliance, operational standards, and profitability targets.
- Develop and enforce service delivery standards to reduce rework and increase first-time quality.
- Lead Franchisee audit initiatives and maintain visibility into performance metrics across the system.
- Manage day-to-day activities of their team, ensuring operational consistency and resource alignment.
- Oversee job scheduling, documentation standards, margin tracking, and client experience initiatives.
- Ensure operational systems and software are properly implemented and used effectively.
- Serve as the point of contact for outsourced IT Support, ensuring systems uptime, cybersecurity practices, and onboarding/offboarding procedures are maintained.
- Support internal leaders and manage relationships with outsourced HR providers, including payroll coordination, benefits administration, and compliance with employment laws.
- Collaborate with Sales, Finance, and Marketing teams to execute aligned growth strategies, pricing models, and cost containment plans.
- Lead operational planning for new franchisee launches and market expansion.
- Identify and implement process and system enhancements to scale the business efficiency.
Qualifications
- Bachelor’s degree in business, operations, or related field (MBA Preferred)
- 8+ years of experience in a multi-unit operation,franchise experience preferred.
- Demonstrated success in driving unit-level growth and holding teams accountable toCRM driven sales activity.
- Experience managing business development staff or coaching sales organizations.
- Knowledge of job flow software, Restoration Manager preferred.
- Proven ability to manage outsourced vendors.
- High emotional intelligence, problem-solving ability, and leadership presence.
- Excellent communication and conflict resolution skills.
Top Skills
What We Do
Cogent Analytics is a business management consulting firm committed to serving privately held businesses in the US. Founded in 2014, we've grown from a small team of six to a thriving organization of over 220 dedicated professionals serving Main Street businesses across 36 U.S. states.
Our mission is to improve the lives of business owners by providing honest and effective business consulting services. We believe that small to mid-sized businesses are the backbone of our economy and the lifeblood of their communities. Our people-centric approach focuses on the individuals behind the businesses and the communities they serve.
At Cogent Analytics, we're more than just a business - we're a family that acts like a business from time to time. We invest heavily in our team, fostering a culture of support, growth, and recognition. We're proud of our A+ Rating with the Better Business Bureau, client testimonials, and lifecycle relationships that are testaments to our ethical business practices.
Join us as we continue to champion the cause of the entrepreneur, helping businesses overcome challenges, achieve their full potential, and contribute to the strength and vibrancy of our communities.
At Cogent, your business is our business — let's build something together.
Website: www.cogentanalytics.com
Email: [email protected]
Phone: (336) 665-8154
