Franchise Operations Consultant

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

Driven Brand’s Maaco Operations group is looking for a Driven Franchise Operations Consultant who wants to make a difference!

Reporting to the Sr. Director of Operations and supporting our Paint segment, this role is responsible for providing comprehensive, world-class guidance and support to Franchisees and Center Managers within their assigned territory. They provide effective guidance, and coaching to meet or exceed Sales, Car Count, and Customer Experience metrics. They are an influential leader on the Maaco model to improve franchisee performance and profitability while protecting and stewarding Maaco’s brand image, service, and quality standards. The Franchise Operations Consultant acts as the primary liaison between the franchisor and franchisees, working to uphold brand standards and improve operational execution, marketing execution, sales growth, and the profitability of stores. This role will involve regular travel to various franchise locations, where they will assess performance, offer strategic advice, and facilitate training and development initiatives.

How you’ll Go the Distance:

• Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory:
  • Center support through in center visits and virtual coaching sessions.
  • Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement,
  • Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences.
  • Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability.
  • Document all activity, including but not limited to, the Maaco Operational Playbook, Profit Reviews, Center Visits, and Virtual Coaching Forms.
• Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensure franchisee satisfaction.
• Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems like 10 Point and online ratings.
• Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service.
• Attend and participate in the Maaco Annual Convention and drive 100% attendance at the event. Participate in an Maaco Operations & Training meetings and any other corporate organized events as needed. Create and deliver content as needed
• Implements marketing and sales direction to increase regional revenue growth.
• Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Maaco system through coaching methodology.
• Collaborate with franchisees in developing short- and long-term strategic plans consistent with the brand's goals and financial success.
• Lead franchisees in business growth through evaluation and strategic development recommendations, identifying opportunities and reviewing economic models.
• Review franchisees' economic reports and make key recommendations to the Director of Operations in the development of action plans for cost control areas.
• Maintain regular communication and meetings with the Director of Franchise Operations, providing insights into key issues affecting financial health and operational integrity.
• Improves franchisee capabilities by helping leverage company tools, available resources, and best practices across business functions especially in finance, marketing, and operations.
• Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers.
• Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies.
• Contribute, communicate, and implement new/current company initiatives.
• Assist in the development of new systems and resources for the franchise system
• Responsible for ensuring the timely, and accurate reporting for the territory
• Understand and deliver the obligations within the franchise agreement.
• Communicates succession planning with franchisees across the district to support growth and timely new unit openings.

What you’ll Bring:

• A minimum of 5 years' multi-unit experience in retail or hospitality environment.
• Exhibit a strong sense of initiative and the ability to work unsupervised, while troubleshooting and problem solving with an entrepreneurial spirit.
• Strong financial analysis and P&L management skills with demonstrated knowledge of maximizing unit level economics.
• Proven ability to lead in sales, marketing, and operations
• Results-oriented with a can-do attitude
• Excellent sales, consulting and communication skills with the ability to lead, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders.
• Skilled in group training, presentations, and public speaking
• Excellent communication and relationship building skills.
• Microsoft Office Skills: Outlook, PowerPoint, Word and Excel.
• Experience working with franchisees or in a franchised organization is preferred.
• Ability to travel a minimum of 75% with overnight stays required.
• Valid Driver's license.
• Ability to work flexible and/or weekend hours.
• Occasional on-site attendance for corporate meetings and events.
• Bachelor’s Degree or equivalent experience

Added Fuel if you have:

• Automotive or hospitality industry experience preferred
• Franchise experience preferred
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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Position Location:

Compensation Range:

Compensation Frequency:

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.