Franchise Business Partner, Firehouse Subs, US, Northeast

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Summary: The Franchise Business Partner is responsible for the operational performance of franchise organizations and restaurants within their markets. The Franchise Business Partner works closely with Firehouse Subs franchise owners’ leadership teams to implement strategies and processes designed to enable delivery of a great guest experience, optimize franchise business and operational performance, and achieve restaurant and company targets. The Franchise Business Partner is also responsible for ensuring that franchisees operate within Firehouse Subs standards and policies.

Roles & Responsibilities:

• Responsible for partnering with franchisees and their teams to improve operational performance in restaurants and deliver a consistently great guest experience

• Responsible for protecting brand standards in areas such as food safety, restaurant cleanliness, and repair and maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence

• Responsible for driving improvement in operations metrics (including Speed of Service (SOS) and Overall Guest Satisfaction (OSAT)) by coaching  franchise organizations and restaurant teams on proper use of available tools and tactics for improving operations and guest experience

• Responsible for ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance

• Conduct operations performance reviews to diagnose operational issues, identify areas of opportunity in the restaurant and create a detailed action plan for improvement in operations metrics and guest experience, alongside franchise groups’ personnel

• Consult with, advise, and provide support to franchisees regarding restaurant operations for long-term improvement, and support in the immediate-term

• Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling the productive and efficient exchange of information and ideas that drive performance

• Discuss data-driven, long-term goals with franchisee teams and above restaurant leaders about operational and service needs, and strategies to achieve results

• Create, get buy-in for, and implement root-cause action plans to correct critical brand standards or food safety issues

• Help analyze and speak to franchisee results and operational drivers/metrics

Skills & Qualifications:

• Bachelor's degree in business or related field required

• 5+ years of operations experience in QSR, retail, food & beverage, or similar industry

• Strength in building and developing relationships with clients, colleagues, business partners

• Skilled in root-cause problem solving methodologies

• Ability to present operational information both orally and written (PowerPoint)

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

#firehouse

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.