FP&A Manager

FP&A Manager

Say hello to opportunities.

If you’re looking to be part of what’s next in communication, you’re in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

This is where you and your skills come in. We’re currently looking for: FP&A Manager

The FP&A Manager will support financial planning and analysis for RingCentral's Professional Services (PS) organization and report to the Senior Manager of Finance. The role sits at the intersection of financial rigor and services strategy, with COGS and headcount as its primary focus areas. Its core work is improving the accuracy of COGS forecasting across Labor, Partner Delivery Fees, and Loss Contract Accruals. The FP&A Manager also supports monthly and quarterly P&L and headcount reporting, and contributes to the month-end close through purchase order (PO) and accrual review. Alongside this, the role assists the Senior Manager of Finance with revenue modeling and forecasting and helps strengthen margin visibility across a global, revenue-generating services business. The PS organization operates as a P&L business, carrying both gross margin (GM) and operating margin (OM) objectives.

The ideal candidate is a proactive, analytically strong finance professional who can diagnose variances across the PS cost base, build forward-looking COGS models, and develop actionable insights. In support of the Senior Manager of Finance, this role contributes to the end-to-end planning and forecasting cycle for Professional Services — from budget build through rolling forecasts to monthly close commentary — and partners with PS Delivery, PS Ops, PS PMO, Accounting, and Finance Systems to ensure the numbers behind staffing, project costs, and utilization are accurate and well understood.

Job Responsibilities:

Financial Planning & Analysis

• Support the Senior Manager of Finance in the annual budget and rolling forecast process for Professional Services cost of goods sold (COGS) — with a focus on Labor, Partner Delivery Fees, and Loss Contract Accruals — as well as services revenue, margin, and headcount planning

• Build and maintain driver-based COGS forecast models covering labor cost and capacity, partner delivery fees, and loss contract accruals, reflecting changes in headcount, utilization, project scope, and rates

• Identify and investigate drivers of forecast-to-actual variance; develop corrective models and improved forecasting methodologies to reduce forecast error over time

• Assist the Senior Manager of Finance with services revenue modeling and forecasting activities, in addition to their core COGS forecasting work

Financial Visibility & Reporting

• Prepare monthly and quarterly P&L and headcount reporting for the Professional Services organization, ensuring accuracy, timeliness, and clear executive-ready presentation

• Author monthly Budget vs. Actual (BvA) analyses with clear, insight-driven commentary — going beyond variance identification to explain business causality and forward risk

• Build and maintain executive-ready dashboards and weekly financial trackers covering COGS by category (labor, partner delivery fees, loss contract accruals), margin, utilization, and headcount

• Translate complex financial data into clear narratives for non-finance stakeholders; prepare findings to support the Senior Manager of Finance

Cross-Functional Partnering

• Partner with PS Ops, PS PMO, Accounting, Finance Systems, and other cross-functional teams to gather inputs, reconcile data, and understand the operational context behind the numbers

• Review and validate PO invoices and entries — including PO-related journal entries and accruals submitted by Accounting — partnering with the PMO and Accounting teams to ensure accuracy and completeness through the month-end close

• Proactively surface COGS risks and opportunities — labor cost, partner delivery fees, loss-making contracts, and resource capacity — to the Senior Manager of Finance

• Work with PS Ops and PMO to translate staffing plans, utilization targets, and project schedules into accurate cost forecasts and accruals

Special Projects & Process Improvement

• Support targeted margin improvement and efficiency initiatives across Professional Services

• Drive partner delivery accrual and loss contract accrual analysis in partnership with PMO, PS Ops, and Accounting

• Identify gaps in current financial processes and implement scalable improvements to reporting workflows and data integrity

To succeed in this role you must have experience in:

• Bachelor's degree in Finance, Accounting, Economics, or a related field

• 5–8 years of progressive FP&A experience, with demonstrated ownership of a business unit or revenue-generating function

• Proven experience preparing monthly and quarterly financial (P&L) and headcount reporting for a business unit or function, including close commentary and executive-ready deliverables

• Hands-on experience with purchase order (PO) processes through the month-end close — reviewing invoices and POs, conducting thorough review of PO-related journal entries and accruals submitted by Accounting, and forecasting PO spend, in partnership with the PMO and Accounting teams

• Proven ability to support and help drive forecast processes and produce clear, decision-ready analysis

• Strong financial modeling skills; advanced proficiency in Excel and/or Google Sheets

• Experience with financial systems such as Anaplan, Pigment, NetSuite, or equivalent

• Strong written and verbal communication skills, with the ability to distill complexity into clear business narratives

• High attention to detail, intellectual curiosity, and a bias toward action

Desired Qualifications:

• Experience supporting a Professional Services, Consulting, or Services Delivery organization in a SaaS or technology company

• Understanding of utilization, bill rates, and resource-driven margin models

• Experience integrating AI tools into daily work activities to improve analytical output, automate routine tasks, and accelerate reporting and forecasting workflows

• Project management skills and ability to manage multiple deliverables simultaneously

• Comfort operating in ambiguous, fast-paced environments with shifting priorities

• Willing to work on night shift ( 8am - 5pm PST )

What we offer:

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire Intelligence

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

Acquire Intelligence transforms the way companies grow and operate by combining intelligent global outsourcing with AI consulting and implementation to accelerate growth and transform business at scale.

We eliminate inefficiencies, automate with intent, and reallocate work to where it performs best. With 9,000 employees across Australia, the Philippines, the Dominican Republic, and the United States, we provide secure and scalable solutions in customer experience, back office, and digital operations.

Founded in 2006, Acquire offers flexible delivery models ranging from building Remote Teams to comprehensive outsourcing in both onshore and offshore locations. Our AI division accelerates

transformation with automation strategies that deliver guaranteed ROI. All solutions are backed by deep expertise and enterprise grade compliance.

At Acquire Intelligence, we are Safe, Flexible, and Innovative. We deliver transformation with intent, impact, and entrepreneurial energy.

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