Pylon is a Series B, AI-native B2B company building the next generation of customer support.
Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI-driven customer intelligence.
This is a massive market with incumbents that weren’t built for AI-first workflows.
CompanySeries B, $51M raised to date
Backed by a16z, BCV, General Catalyst, Y Combinator
100+ employees
Office in San Francisco
As a founding technical recruiting hire, you'll play a mission-critical role in shaping our hiring strategy and scaling our technical and engineering teams. You'll work directly with founders and leadership to attract and close talent that will drive our growth. This role reports into Pree Senarathne, Chief of Staff at Pylon.
This is a fully in-person role; we do not offer remote or hybrid options.
What you will doOwn the entire technical recruiting funnel from strategy to close with high visibility and direct impact on company growth
Build scalable processes for hiring, onboarding, and retaining engineering talent from the ground up
Think outside the box to engage with and close top talent in competitive markets
Build and continuously improve scalable, high-performing recruiting processes from scratch
Track and analyze recruiting metrics (time-to-fill, offer acceptance rates, pipeline health) to inform hiring strategies and drive continuous improvement
3+ years of full-cycle recruiting experience at fast-paced, high-growth startups
Proven success for sourcing and hiring across technical roles at B2B startups
Ability to manage multiple searches and projects at once
Attention to detail and excellent communication skills with a passion for delivering great candidate experience
Experience with Ashby ATS and sourcing tools (e.g., Linkedin Recruiter)
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
Skills Required
- 3+ years of full-cycle recruiting experience at fast-paced, high-growth startups
- Proven success for sourcing and hiring across technical roles at B2B startups
- Ability to manage multiple searches and projects at once
- Attention to detail and excellent communication skills with a passion for delivering great candidate experience
- Experience with Ashby ATS and sourcing tools (e.g., Linkedin Recruiter)
What We Do
Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
