Founding Onboarding Manager and Customer Success Manager (France) (m/f/d)

At voize, we believe the greatest gift to frontline workers is time — time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology — we amplify their impact.

Our mission is backed by $50M in Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator, and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. France is one of voize's key expansion markets, and this role is central to building that presence on the ground.

As Founding Onboarding Manager and Customer Success Manager (France), you will own the rollout and ongoing success of our French customers — from first training session through adoption and long-term customer health.

• Own the end-to-end rollout and success of French customers, from onboarding through adoption and ongoing customer health

• Deliver dynamic training: Facilitate engaging and motivating online and onsite sessions that help caregivers (power users & voize coaches) activate voize quickly

• Drive adoption through clear processes, smart touchpoints, and proactive communication

• Monitor customer health, usage, and ticket patterns to spot risks proactively — including onsite visits for low-adoption cases to re-engage users

• Run virtual touchpoints, office hours, and scalable enablement formats

• Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction, adapting materials for the French market as needed

• Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback, including feedback specific to the French market

• A strong can-do mentality and natural ownership

• Proven experience training customers and/or leading customer rollouts, ideally in healthcare, caregiving, or another operationally complex environment

• Strong communication and presentation skills, with the ability to engage, motivate, and guide users

• Passion for technology adoption and empowering others to embrace change

• Confidence working with data, dashboards, and signals to understand customer health and adoption

• Curiosity about technical setups and workflows — no coding required

• The ability to manage many customers without losing overview

• A preference for clarity and structure over chaos

• Empathy and calm in complex, human-centered environments

• Fluent in French (C2), with good knowledge of English

• Based in France, comfortable working remotely — this is not an office-based role, but you should be flexible to travel to customers 2–3 times a week

• We are a fast-growing startup, which means you will tackle challenges, grow quickly, and make a real impact by giving healthcare professionals more time for real patient care

• We foster an open, collaborative culture with regular team events and cross-team touchpoints, even though you'll be working remotely from France

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off, and access to learning platforms such as Blinkist and Audible

• You decide when you work best — flexible working hours and a fully remote set-up based in France

We look forward to your application and can't wait to meet you — no matter who you are or what background you have!