Probook
Probook is the AI Operating System for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate.
Our impact is real. Dispatching the right technician to the right job can mean the difference between a $300 "band-aid" fix and a $20,000 system replacement. By automating previously high-touch workflows around-the-clock, Probook ensures a consistent customer experience without the need for 24/7 live staffing. We unify our customers' processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation.
The role
You are our first designer. You own how Probook looks, feels, and works across the web app, mobile, and Chrome extension, and you ship the frontend yourself.
That second part is not a stretch goal. Most of what you design, you will build and merge. If your process ends at a Figma handoff, this is not the role.
The software this industry runs on looks like it was designed in 2008. For a lot of our operators, Probook is the best-designed product they use at work. You set that bar from here.
What you'll do
Own UI/UX quality across all three surfaces, end to end
Ship production frontend changes yourself — design through merge
Establish Probook's visual and interaction language from scratch
Sit in on customer calls, watch operators work, and turn what you see into things that ship
Partner with engineers from spec to ship, and with the founders on product direction
Use Claude Code, Cursor, and similar to go from problem to multiple working flows in a day
What we're looking for
Required:
4–6 years of product design experience, ideally 2+ years at startups
A track record of merging your own frontend code to production. We will ask for specifics and look at the work.
B2B or ops-heavy product background.
Strong portfolio of shipped product work
Turnaround in hours, not weeks, without dropping quality
What separates the top of the pool:
Taste you can't switch off - you see the typographic inconsistency and you fix it
You can explain why a decision is right, not just show the artifact
You explore the problem properly before converging, then converge fast
You pick the important flow over the interesting one without being told
You get dangerous on incomplete context quickly
You're getting better at this on your own time
Compensation
$180K–$230K base, meaningful early-stage equity
Medical, dental, vision
$500/month Ramp card, $25 nightly dinner credit
In-office five days a week in Manhattan
Skills Required
- 4–6 years of product design experience
- Ideally 2+ years of startup experience
- Track record of merging frontend code to production
- B2B or operations-heavy product experience
- Strong portfolio of shipped product work
- Ability to deliver quickly without compromising quality
- Frontend development capability across web, mobile, and Chrome extension surfaces
What We Do
Increase flip rates, boost ticket sizes, and reduce windshield time— all without scaling your dispatch department. Probook learns from your historical sales data and sends your technicians to the right calls every time. Our dispatcher-friendly interface overlays your dispatch board so you never have to leave ServiceTitan. Dispatchers can now focus on higher-value tasks like verifying job info and keeping customers updated. See why top operators nationwide trust Probook!
