Founding Customer Training Manager - France (m/f/d)

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As our Founding Customer Training Manager, you will be responsible for establishing and scaling the training program for our expansion into France. You'll inherit a proven methodology from the German market and adapt it for French healthcare facilities. You will motivate and engage groups of 10-15 caregivers, empowering them to embrace the technology and improve their documentation workflow.

• Lead in-person training sessions for new customer deployments, training groups of healthcare providers in French-speaking regions.

• Refine training materials and playbooks for the French market and for individual customers as needed.

• Travel to customer sites (estimated 2-3 weeks per month, depending on deployment schedule) to deliver on-site training and support go-live activities across France.

• Collaborate cross-functionally with Customer Success, Product, and our German training team to optimize training approach and share insights.

• Measure and report on training effectiveness, using adoption metrics and feedback to continuously improve our approach.

• Ensure compliance with French healthcare regulations and documentation requirements (GDPR, standards, etc.).

• 3+ years in training, onboarding, or customer enablement in B2B, ideally healthcare or another technical environment - and you have built a program from scratch, not just delivered one

• Proven track record designing and delivering in-person training to non-technical and mixed-ability audiences

• Business fluent level of French (C2 or bilingual) including regional and cultural nuance, plus working English for the international team

• You use adoption metrics and feedback to sharpen your approach, and you can work around legacy EHRs and limited IT infrastructure

• Become a co-creator of our success with virtual stock options.

• France-based opportunity. Work from anywhere in France (travel to customer sites as needed). We have bases in Berlin and are expanding into France.

• Flexible working hours because you know best when you work most efficiently.

• Open culture with regular team collaboration and learning opportunities.

• You'll work on the founding team for a high-growth function - significant opportunity for impact and rapid growth.

• Your work will make a real impact, helping alleviate workload for healthcare professionals and improving care documentation quality.

• Competitive salary and benefits package.

• 25 days of paid vacation per year + French public holidays.

We look forward to your application. If you're curious about how training intersects with adoption, customer success, and healthcare transformation, we'd love to meet you—no matter who you are or what background you have.

Questions? Reach out to Brian Gallagher (Head of Training & Onboarding) at [email protected].