About the Role
Position
Founder's Office - Associate Manager/Manager
Location
Hyderabad
Reporting
to
CBO
Function
Founder's Office
Requirements
What You'll Do
- Own the CS metrics view - Track retention, renewals, adoption, NPS and escalations, and give the CBO a clear picture.
- Turn data into decisions - Analyse trends, find root causes and bring recommendations, not just reports.
- Execute the CBO's priorities - Turn priorities into plans with owners and timelines, and drive them to closure.
- Drive strategic projects - Own special projects with the CBO end to end, from scoping to impact.
- Work across teams - Align Ops, Sales, Product, Engineering and HR around the CBO's agenda.
- Run the operating rhythm - Reviews, MIS, leadership meetings, action trackers and follow-ups that don't slip.
- Support CS leadership - Help the CS management team with account health, reviews and escalations.
- Build leadership material - Write crisp decks, updates and notes for leadership and client reviews.
- Fix problems early - Spot gaps in processes before they become issues, and close them.
What We're Looking For
- 2–4 years in consulting, business analysis, founder's office, strategy or business ops, ideally in a high-growth startup.
- Strong data analysis: Excel / Sheets and dashboards; SQL is a plus.
- Structured problem solving: you break messy problems down and find what matters
- Good to have: exposure to B2B SaaS, health-tech or customer success.
- A go-getter. You chase things to closure without being asked twice.
- Stakeholder management: you can align senior leaders and teams without formal authority.
- Clear, crisp communication, written and spoken, with sound judgment and discretion.
- Hands-on with AI tools to analyse, build and move faster.
Benefits
• Be part of a
high-growth, Series B-funded startup with patented technology
• Work at the forefront of
health-tech innovation, trusted by 1000+ companies
• Flat hierarchy,
fast-fail-fast-learn culture
• Attractive compensation
with performance-based incentives and ESOPs
• 360-degree appraisal
process and direct exposure to top management
• Comprehensive medical
benefits, plus fitness perks (Gym, Yoga, Zumba, and more)
Skills Required
- 2-4 years of experience in consulting, business analysis, founder's office, strategy, or business operations
- Experience in a high-growth startup
- Strong data analysis skills using Excel, Google Sheets, and dashboards
- SQL experience
- Structured problem-solving skills
- Stakeholder management and ability to align senior leaders and teams without formal authority
- Clear, concise written and verbal communication
- Sound judgment and discretion
- Exposure to B2B SaaS, health technology, or customer success
- Hands-on experience with AI tools
- Ability to drive initiatives to completion independently
What We Do
ekincare’s network of over 10,000+ service providers pan-India delivers cutting-edge health-tech services to over 500+ corporates and 2M+ employees. Our major services includes annual health checkups (AHC), telemedicine (online doctor consultations), e-pharmacy (order medicines online), vaccinations, mental health and well-being services, access to fitness centers and more. The AI-driven integrated and patented health benefits platform provides real-time insights on health parameters for both employers and employees, making it a robust solution for delivering personalized health and wellness experiences, while saving up to 90% in healthcare costs and lowering their employees’ health insurance premiums.
