incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.
Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.
We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.
The role in one line
You lay the train tracks in front of our Co-Founder and leadership team. You predict what they need before they ask. And you help to keep our SF office running.
What this actually is
This is an EA role supporting our Co-Founder and Field CTO. You'll also be working across other executives based in SF, and you'll be the go-to person for keeping things running smoothly.
You'll be in the office 3-4 days a week. The whole team is in on Mondays, Wednesdays, and Thursdays. You're the physical, human layer around some of the busiest people in the company: protecting time, reading context, and making high-judgement calls in real time.
The role is varied. One day you're coordinating a team offsite, the next you're pulling together slides for a big presentation. You might be helping the People team on the ground in SF, or picking up scheduling across the SF leadership team.
We're big believers in AI, and you'll have access to the best tools. We expect you to know when to use them, when to step in yourself, and what great quality looks like. What AI can't do is read the room, build relationships, or spot a problem before it lands. That's where you come in.
What brilliant looks like
You read the room, you know what's important and what isn't.
You filter ruthlessly, intercept and let through what should.
You're trusted with sensitive information, and handle it with absolute discretion.
You make snap decisions with good judgement, you don't need to check every time.
You push things forward, you follow up, and make sure nothing quietly slips.
You handle logistics, scheduling, travel, and the personal admin that slows leaders down.
You take ownership of the environment, making sure the office runs exactly as it should.
What the job actually involves
You'll be based in our SF office. Here's the kind of thing you'll be doing day to day:
Diary and logistics. Owning the calendar, travel, and day-to-day logistics. Coordinating across the SF leadership team. Making sure the right things happen at the right time, and stepping in early when something's about to break.
Team offsites and events. Planning and running team offsites and internal events. Turning rough ideas into well-run, high-quality experiences.
Information triage. There's a constant stream of information. Your job is to filter it, decide what matters, and make sure the right people see what they need to see, at the right moment.
Preparation and output. Turning rough ideas into something usable. Prepping for all-hands, building slides, shaping notes into clear documents, and making sure important moments are well prepared.
Office ownership. Owning how the SF office runs day to day. Keeping the space ready, solving problems as they come up, and making sure nothing quietly degrades over time.
People. Getting to know the incident.io team and acting as eyes and ears across the business. Welcoming customers, investors, and visitors. Building relationships, understanding who matters most, and helping leadership stay connected to the right people.
The profile we're looking for
Years of EA experience won't necessarily win you this job. We're open on background as attitude matters more than your CV. We want someone direct, no nonsense, someone who runs through walls and makes things happen. We care about:
Judgement and anticipation. Can you read a situation and make the right call without being told?
Discretion. You'll handle sensitive information: board matters, personnel decisions, strategy.
No fluff. Direct communication. You drive things and make them happen.
Pace. This is a fast environment. We move quickly.
High energy. The role is demanding. The right person finds that energising.
Coachability. You take feedback well and adapt fast.
We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.
Market leading private medical insurance
Generous parental leave
First Friday of the month off
Generous annual leave/PTO allowance
Competitive salary and equity
Remote working and personal development budget
Enhanced pension/401k
Skills Required
- Experience as an Executive Assistant or similar role
- Excellent judgment and decision-making abilities
- Strong communication skills
- Ability to work in a fast-paced environment
- Discretion in handling sensitive information
- Proficiency in organizing events and logistics
What We Do
Think about the last time you had an outage. Was it calm, collected and organised? Or chaotic, Slack channels ablaze, questions flying in from all directions in 5 different threads? We’ve been there, and we know it doesn’t have to be this way. We’re building a single way for your entire company to respond, review and learn when things go wrong, big or small. A product that everyone loves using, and which helps them solve any type of incident, at any scale.
Why Work With Us
We’ve been building products and teams for years, and while we don’t have all the answers, we’ve done this before, learned from our mistakes and are deliberately building the company we’ve always wanted to work at. To do that, our hiring philosophy is pretty simple: find smart, product-minded, kind people, and trust them.
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