At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewMVCONNECT has a commitment to excellence and the highest standards of recovery services. Our values and beliefs are critical to the success and growth of the business, and they were all created with a unique cultural foundation.
Job Description
Note: This position is remote and candidates can reside anywhere in the United States. This requires10% travel.
We are looking for a candidate with experience in managing support staff including; customer service, pre recovery processing and escalated account scenarios.
Candidates need to be well-rounded, flexible and driven.
The Supervisor position will oversee a team of Forwarding representatives.
MVTrac has a commitment to excellence and the highest standards of recovery services. Our values and beliefs are critical to the success and growth of the business, and they were all created with a unique cultural foundation.
Specific responsibilities could include but are not limited to:
Review and assignment of accounts to the case workers through MVTrac’s Account Movement Strategy Protocol.
Documenting and processing client requests.
Track each staff members daily productivity and provide coaching as needed
Review Fee requests for accuracy and submission to lender.
Preferred Qualifications
Bachelors Degree or equivalent 2+ years experience in business management
Experience with recovery systems, forwarding models, and productivity tracking
Client (auto finance) experience
Presentation (PowerPoint/Google slides) skills
Energetic and self-motivated - must be well organized and able to make proactive recommendations
Servant leader attitude willing to invest and grow team members to support MVTrac clients.
Enjoy a fast-paced, collaborative, positive, people-oriented; effective multi-tasking capability
Target Base Salary Range: $57,000 - $62,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
2+ years experience in business management
Experience with recovery systems, forwarding models, and productivity tracking
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Motorola Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Motorola Solutions and has not been reviewed or approved by Motorola Solutions.
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Healthcare Strength — Benefits materials describe medical, dental and vision coverage effective on day one with multiple national carrier options and bundled prescription coverage. Feedback suggests plan choices, telehealth, and targeted care programs provide strong access and support for varied needs.
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Parental & Family Support — Policies outline robust paid parental leave and clear processes for family and medical leaves, with continued health coverage during leave. Feedback suggests these programs are employer‑verified and prominently documented in recent plan materials.
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Leave & Time Off Breadth — Company information highlights paid time off, paid holidays, and a Flex Time Off approach for many salaried roles alongside flexible work models. Feedback suggests time‑off policies are positioned to be usable and supportive of work‑life balance.
Motorola Solutions Insights
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What We Do
About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Why Work With Us
We are a global family of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?
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