Lance (YC W26) builds AI agents that help hotels run their operations across reception, sales, and housekeeping.
We are hiring a Forward Deployment Engineer to help deploy Lance in live hotel environments, integrate with customers’ existing software, and solve technical challenges as they arise. This is a highly cross-functional, customer-facing engineering role for someone who enjoys owning problems from implementation through production.
You will work closely with hotel operators and internal product and engineering teams to ensure Lance delivers reliable, measurable value in real-world workflows.
What you’ll do
• Deploy and configure Lance for hotel customers
• Integrate Lance with customer systems and operational workflows
• Troubleshoot technical issues and ship fixes directly to production
• Partner with hotel general managers and operational teams to understand needs and translate them into product improvements
• Collaborate with engineering and product teams to improve implementation processes and product reliability
• Own customer deployments end to end, from initial setup through ongoing optimization
What we’re looking for
• 1+ years of experience shipping software, implementing technical products, or deploying solutions for customers
• Strong programming ability and comfort working across software systems and integrations
• Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders
• A practical, ownership-oriented mindset and willingness to work through ambiguous problems
• Strong academic or professional track record
• Authorization to work in the United States
• Ability to work on-site in San Francisco
Skills Required
- At least 1 year shipping software or deploying software for real customers
- Ability to write code and communicate directly with hotel general managers
- T30 university education or equivalent practical accomplishments
- Authorized to work in the United States
- Based in San Francisco
Lance, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lance, Inc. and has not been reviewed or approved by Lance, Inc..
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Healthcare Strength — Health insurance and overall benefits are often characterized as good or great, indicating solid medical, dental, and vision coverage. Feedback suggests insurance is a frequently cited strength for eligible roles.
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Retirement Support — Historical information points to a structured 401(k) with a defined employer match, signaling meaningful retirement benefits. Evidence indicates established retirement programs for eligible employees.
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Wellbeing & Lifestyle Benefits — Paid holidays and time-off elements are noted positively in some contexts, contributing to perceived overall benefits strength. Feedback suggests standard corporate perks are present for certain employee groups.
Lance, Inc. Insights
What We Do
Lance, Inc. is an American manufacturer and marketer of snack foods, specializing in sandwich crackers and cookies. Founded in 1913 in Charlotte, North Carolina, the company is now a subsidiary of the Campbell Soup Company through its acquisition of Snyder's-Lance. The company produces a wide range of hearty snack products distributed through various retail and convenience channels across the United States.
