* We are seeking candidates with strong experience delivering customer-facing technical solutions in complex enterprise environments, ideally across contact center, customer service, AI, and cloud technologies. The ideal candidate has a proven track record of partnering directly with customers to design, prototype, and deploy scalable solutions while serving as a trusted technical advisor throughout the engagement.
This role is best suited for someone who enjoys a mix of solution architecture, hands-on build work, customer partnership, and technical problem solving. The work will focus on Generative AI-powered contact center solutions, along with metrics, dashboard customization, and data pipelines. This role is intended for candidates in the Seattle area, with flexibility required to support evolving team and client needs, including local presence if needed.*
As a Forward Deployment Engineer Consultant for AG Consulting Partners, a typical day might include the following:
- Work directly with strategic customers to deliver end-to-end contact center solutions, with a strong focus on Generative AI capabilities
- Act as a deeply embedded partner for customer ideation, solution design, and application buildout
- Build hands-on prototypes, provide technical guidance, and help configure and deploy solutions in customer environments
- Lead technical execution during early-stage projects and help customers and internal teams become more self-sufficient over time
- Partner closely with Product Management and Engineering to turn customer learnings into product and roadmap improvements
- Scale real-world learnings through documentation, enablement, and partner readiness
- Support work tied to metrics, dashboard customization, data pipelines, and reporting
This job is for you if:
- You thrive in highly technical, customer-facing environments where you can move from strategy to execution
- You enjoy building practical solutions and are energized by turning new ideas into working prototypes
- You are comfortable operating in ambiguity and know how to bring structure, clarity, and forward motion to evolving customer needs
- You can engage credibly with both business stakeholders and technical teams, adjusting your communication style as needed
- You enjoy being close to the product and using customer feedback to influence future improvements
- You are curious, solutions-oriented, and motivated by solving meaningful problems with modern technology
- You take ownership of your work, learn quickly, and continuously look for ways to improve the customer and team experience
Requirements
You have:
- Experience delivering customer-facing technical solutions in enterprise environments
- Experience supporting contact center, customer service, or adjacent business application solutions in real-world implementations
- Strong experience with solution design, prototyping, technical buildout, and deployment support
- Experience with cloud platforms, APIs, and modern technical ecosystems
- Experience with data pipelines, dashboard customization, metrics, and reporting workflows
- Experience building with Python or JavaScript
- Strong executive and technical communication skills, with the ability to explain complex concepts clearly
- Strong analytical problem-solving skills and the ability to investigate issues through root-cause analysis
- A mindset of ownership, curiosity, and continuous learning
You might also have:
- Proven experience working in a consulting capacity supporting Fortune 500 or global clients, preferably with Microsoft or Microsoft vendors.
- Experience with contact center platforms or customer service technologies
- Hands-on familiarity with Generative AI and LLM-based solutions
- Experience helping customers adopt emerging AI capabilities in production or near-production environments
- Experience creating documentation, internal enablement materials, or readiness content to scale learnings across teams
- Experience working with dashboarding, reporting, and data visualization tools
Benefits
About Us
AG Consulting Partners, Inc. is a Redmond-based boutique consulting firm. Our mission is to embrace the entrepreneurial spirit to relentlessly deliver an exceptional experience and results for our people and our clients.
We take care of our people. Our excellent benefits to full-time employees include competitive salary, medical, dental, vision, PTO, 401k matching, education reimbursement, wellness allowances, community and philanthropic events, and flexible career paths.
See what our employees have to say about our company Working at AG Consulting Partners | Glassdoor
We’re humbled to be consistently acknowledged by local and national organizations for our success, including Consulting Magazine, Puget Sound Business Journal, and Inc. 5000.
We look forward to welcoming you to our team of amazing consultants and partners! Learn more about our firm at https://agconsultingpartners.com
Note: Applicants must be authorized to work for any employer in the U.S. We are unable to provide assistance or sponsorship for employment Visas and Visa extensions at this time.
The compensation for this position is tailored to reflect your unique skill set, relevant experience, and the current dynamics of the job market. We strive to ensure that our compensation package is competitive and fair, taking into account various factors to provide a rewarding opportunity for our team members.
The annual salary range for this role is: $160,000 - 225,000 annual base salary, in addition to our comprehensive benefits package.
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What We Do
At AGCP, we believe in taking care of our people first to enable them to bring their best to every client project. Our employees embrace the entrepreneurial spirit and embody our core values: transparency, stewardship, and intention. Founded in 2009 and headquartered in the Greater Seattle area, AG Consulting Partners received Puget Sound Business Journal's "Best Places to Work" award and multi-year recognition as a "Fastest Growing Company" from Inc 5000, Puget Sound Business Journal and Consulting Magazine.
