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About Atera
Atera builds IT management software powered by Action AI - autonomous technology that manages and optimises IT environments. RMM, helpdesk, ticketing, and automation in one platform. Trusted by 13,000+ customers in 120+ countries. We're building the future of autonomous IT.
About the role
AI is reshaping IT management. That creates a gap between what our platform can do and what customers know how to unlock. As a Forward Deployment AI Engineer, you close that gap. You'll embed with enterprise customers, own deployments end-to-end, build AI-powered workflows, and drive adoption. Strong engineering instincts. A customer face. Real outcomes.
What you'll be responsible for
- Own end-to-end deployment for enterprise accounts: kickoff, architecture, configuration, integration, handoff.
- Customise Atera's AI automations and Core products to match each customer's environment and workflows.
- Build and deploy LLM-powered workflows that solve real operational problems and reach production.
- Lead technical discovery with enterprise IT stakeholders. Translate architecture, constraints, and success criteria into a concrete deployment plan.
- Identify repeatable patterns and codify them into playbooks and templates so the next deployment goes faster than the last.
- Act as the technical authority during customer engagements, including on-site visits. Escalation bridge between the customer, Support, and Engineering.
- Feed field insights back to Product and CX. You'll be the closest person to where the product meets reality.
What you'll need to succeed
- Strong engineering foundation in Computer Science, Software Engineering, Mathematics, Physics, or Machine Learning - via degree or equivalent experience.
- Proven coding ability in Python, Java, TypeScript/JavaScript, C++, or similar. Comfortable writing and debugging production-grade code in a customer environment.
- Hands-on experience building with LLMs. You know the Gen AI landscape, understand where models fail, and have shipped something real with them.
- Solid grasp of ML fundamentals: evaluation, training pipelines, decomposing business problems into ML-solvable framing.
- 2+ years in a customer-facing technical role: implementation, professional services, or solutions engineering.
- Familiarity with IT infrastructure - Windows/Mac endpoints, Active Directory, Azure AD, networking basics. Prior RMM or PSA exposure is a strong plus.
- Willingness to travel up to 50% for on-site customer engagements.
What we offer
The on-target earnings (OTE) for this role is $200,000–$250,000, with base salary and variable compensation structured to reflect the seniority and customer impact we expect from this hire.
Beyond comp, we offer stock options, comprehensive health insurance (including dental and vision), generous PTO, and an annual learning & growth budget. The role is hybrid — three days a week at One Penn Plaza, remote the rest.
Atera is committed to building a workforce that reflects the diversity of the world we operate in. Our hiring process is merit-based, and we welcome candidates of all backgrounds regardless of race, color, religion, gender, sexual orientation, national origin, age, marital status, veteran status, or disability status.
Skills Required
- Strong engineering foundation in Computer Science, Software Engineering, Mathematics, Physics, or Machine Learning (degree or equivalent experience)
- Proven coding ability in Python, Java, TypeScript/JavaScript, C++ or similar; able to write and debug production-grade code in customer environments
- Hands-on experience building with LLMs and shipping Gen AI solutions
- Solid grasp of ML fundamentals: evaluation, training pipelines, and framing business problems for ML
- 2+ years in a customer-facing technical role (implementation, professional services, or solutions engineering)
- Familiarity with IT infrastructure: Windows/Mac endpoints, Active Directory, Azure AD, and networking basics
- Prior RMM or PSA exposure
- Willingness to travel up to 50% for on-site customer engagements
What We Do
Autonomous IT for the modern enterprise. Robin by Atera resolves IT issues end-to-end so people can just work. Atera is leading Autonomous IT, a new category of enterprise AI where agents don't just assist technicians, they resolve issues independently, end-to-end, without human intervention. Robin by Atera, the company's Autonomous IT agent, detects, diagnoses, and resolves technical issues at the endpoint and in the cloud, outperforming other existing solutions with a 92% autonomous resolution rate and 2-minute average resolution time (vs 82 hours, the industry median.) The Atera platform consolidates remote monitoring, service desk, ticketing, and automation into a single system with configurable guardrails, full audit trails, and native integration with ServiceNow, Azure AD, and Intune. Named a Visionary in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools. G2 #1 in AIOps. CRN AI Hot 20 alongside Microsoft, Salesforce, and CrowdStrike. Trusted by Boeing, Mitsubishi Electric, Marriott, University of Oxford, NBC Universal, and Virgin Hotels. 13,000 customers across 120+ countries. Atera is backed by leading institutional investors and serves organizations that need to scale operations without scaling headcount, turning IT from a cost center into a strategic capability.
