Responsibilities
- Own the full end-to-end delivery of high-impact solutions for our most strategic partners
- Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders
- Drive innovation through coding and implementation in order solve complex problems
- Collaborate cross-functionally with product and engineering teams to influence priorities and shape product roadmap
- Build and maintain internal documentation, playbooks, and enablement content
- Actively partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics
- Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development
- Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention
- Maintain awareness of industry best practices for data maintenance handling as it relates to your role
- Adhere to policies, guidelines and procedures pertaining to the protection of information assets
- Report actual or suspected security and/or policy violations/breaches to an appropriate authority
Requirements
- Bachelor’s degree in computer science, mathematics, engineering, physics, or a related technical field
- 1+ years of software engineering experience
- Prior professional experience supporting technical customers and iterating solutions in real time
- Strong engineering background with proficiency in programming languages such as Python, Javascript/Typescript, or similar, and a deep understanding of software architecture and API integrations
- Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences
- Ability to juggle multiple priorities in a fast-paced environment
Skills Required
- Bachelor's degree in computer science, mathematics, engineering, physics, or a related technical field
- 1+ years of software engineering experience
- Prior professional experience supporting technical customers and iterating solutions in real time
- Strong engineering background with proficiency in programming languages such as Python, Javascript/Typescript, or similar
- Excellent verbal and written communication skills
- Ability to juggle multiple priorities in a fast-paced environment
What We Do
Hive is the leading provider of cloud-based enterprise AI solutions to power the next wave of intelligent automation. The company offers a portfolio of best-in-class deep learning models, built with consensus-validated training data sourced and annotated by a distributed workforce of more than 2 million registered contributors. Hive's APIs enable use cases including automated content moderation, contextual advertising, advertising and sponsorship measurement, document parsing, and more. Hive processes billions of API requests per month for many of the world’s largest and most innovative companies. Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn Capital, Jericho Capital, Bain & Company, Visa Ventures, and others. In April 2021, Hive announced a $50M Series D at a $2B valuation. The San Francisco-based company has 175+ full-time employees globally, in addition to a distributed workforce of more than 2 million global contributors that supports data labeling operations. For more information, visit thehive.ai.
.jpg)
