We are looking for a Forward Deployed Product Manager to act as the crucial bridge between our customers and our rapidly evolving product. Because our platform introduces fundamentally new AI capabilities, you will be responsible for guiding customers through uncharted territory and helping them transform their daily workflows. You will partner closely with Engineering, Product, and Design (EPD) to ensure that frontline customer needs directly shape our technical roadmap.
Core ResponsibilitiesConsistently meet with customers to proactively uncover additional tasks and workflows that can be automated within our platform.
Conduct deep discovery by drilling down into customer problems to validate their impact and design solutions using our AI products.
Manage pilot programs with strong project management skills to successfully guide deals to closure.
Train and onboard customers, providing the extreme hands-on guidance they need to navigate cutting-edge tools.
Relay exceptionally clear business problems and comprehensive technical details to the EPD teams when customers face blockers.
Clear Communication: The ability to translate complex product features for customers and relay precise, actionable requirements back to PM and EPD.
Proactiveness: A relentless drive to independently uncover new use cases, making the platform stickier and more valuable.
Deep Discovery Skills: A talent for digging three levels deep to fully understand the core pain points and mechanics of a marketer's workflow.
Project Management: A highly organized approach to running pilots and executing on strategic objectives to drive adoption.
Fast Product Learning: The agility to quickly become an absolute expert in our evolving products so you can effectively teach and empower others.
Skills Required
- Clear communication skills, including translating complex product features and relaying precise requirements to Product and Engineering teams
- Proactive ability to uncover new customer use cases and drive platform adoption
- Deep discovery skills for understanding customer pain points and workflows
- Strong project management skills for managing pilots and executing strategic objectives
- Ability to quickly learn evolving products and train or empower customers
What We Do
Hightouch provides a warehouse-native customer data and AI marketing platform for enterprise teams. It lets data teams retain control of their data, access, and infrastructure, while marketers and business users build audiences, launch campaigns, and personalize customer experiences. Its composable customer data platform brings together behavioral events, customer profiles, and integrations with marketing destinations to activate data and support data-driven campaigns.
