About Persona
Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.
We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Coursera uses Persona to ensure the right person is earning each degree. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.
We believe that making the internet safer and more human requires a team that reflects the diverse, global nature of the people we aim to serve. We’re growing rapidly and looking for exceptional people to join us.
About the Role
We are looking for an outcome-oriented Forward Deployed Engineer to deeply partner with our most strategic customers to help solve their identity-centric operational challenges and build cutting-edge identity solutions. In this role, you’ll wear many hats — leveraging your technical expertise across solution design, customer integrations, and full-scale implementations. You’ll embed directly with account teams and bring insights back into the product teams by being hands-on with every aspect, from initial design, through successful deployment, to large-scale expansions.
What You’ll Do
Embed into account teams working with strategic customers, serving as a technical thought partner in designing custom identity solutions
Use Persona’s platform to solve customer problems and bring customer insights back to product teams to inform and influence long-term product roadmap.
Design, build, and deploy custom integrations between Persona's platform and customer systems
Troubleshoot complex technical issues, proactively monitor integration health, and implement enhancements to existing deployments
What You’ll Bring
An engineering background in technical fields such as software engineering, data science, or mathematics.
Strong investigative and debugging skills on complex systems, ideally with integrations spanning both internal and external systems
Ability to clearly communicate complex technical ideas to both technical and non-technical audiences
Curiosity, creativity, and a drive to solve hard, open-ended problems
Nice to have
Technical expertise in writing scripts and developing automation tools to solve recurring problems
Familiarity with deployment models, including cloud platforms (GCP, Azure, AWS) and/or infrastructure primitives
Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, and wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.
Diversity, equity, inclusion and belongingAt Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.
We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
If you'd like to better understand what it's like working at Persona, feel free to check out our reviews on Glassdoor.
Top Skills
What We Do
Persona helps businesses manage KYC/AML/KYB programs, fight fraud, and build trust by automating any identity-related use case with our flexible identity infrastructure. For example, we help Branch automate their KYC process and Coursera verify learners’ identities before delivering course credentials.
Beyond securely collecting and verifying user information such as PII, government IDs, and biometric selfies, our platform also provides flexible case review and orchestration tools to help businesses streamline and automate their identity operations — from setting custom rules to ingesting third-party data and triggering external actions.
Why Work With Us
Persona's a leader in identity verification, offering unmatched flexibility to meet diverse business needs. With customizable building blocks, our product adapts to various industries, use cases, and risk levels. Our core value of having a People-first culture thrives on new perspectives that enrich the workplace and support our mission and value.
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