YOUR MISSION:
As a Forward Deployed Engineer (FDE) at Parloa, you will be on the front lines of AI transformation at the world’s most sophisticated enterprises. You will implement, integrate, and extend Parloa's platform to meet complex, real-world customer needs - serving as the embedded technical expert during and after deployment.
This is a high-autonomy, field-facing engineering role where you will work side-by-side with customer technical teams and internal stakeholders to unlock rapid adoption and value. You will own the hands-on development work required to activate customer use cases, from workflow integrations to custom extensions, in production environments.
IN THIS ROLE YOU WILL:
- Deploy and integrate Parloa's platform into complex enterprise environments, ensuring successful implementation and real-world impact
- Own system configurations, API integrations, custom code extensions, and performance tuning in customer-specific setups
- Act as a trusted technical partner to customer engineering teams, working collaboratively through ambiguity and unique constraints
- Solve tough problems in real-time; debug, unblock, and optimize field implementations at speed
- Partner with Deployment Strategists and Product teams to ensure feedback loops from the field inform broader platform improvements
- Be on-site with customers during key phases of deployment; travel required up to 25%
OUR TECH STACK
- Backend: TypeScript, Python, Node.js
- Infrastructure: Terraform, Azure, Kubernetes, CI/CD Pipelines
- Databases: MongoDB, CosmosDB, PostgreSQL
- Monitoring & Observability: Prometheus, Grafana, OpenTelemetry, ElasticSearch, Kibana, Datadog
- AI & Data: LLMs, Prompt Engineering, RAG
WHAT YOU BRING TO THE TABLE:
- 4+ years of experience as a software, implementation, or systems integration engineer in a customer-facing capacity
- Hands-on experience with Python or TypeScript, Terraform, Kubernetes, and cloud platforms (preferably Azure)
- Strong working knowledge of APIs, MongoDB/PostgreSQL/CosmosDB, CI/CD pipelines, and observability tools like Grafana or Prometheus
- Comfort working independently in fast-paced, field-facing roles with high levels of ambiguity and responsibility
- Track record of delivering successful implementations for large enterprise clients
- Degree in Computer Science, Engineering, or related technical field
- Certifications in cloud or infrastructure technologies (AWS, Azure, GCP, Kubernetes) are a strong plus
- Demonstrated hands-on experience developing or deploying AI solutions using LLMs, including crafting and optimizing prompts for specific use cases, and familiarity with designing or integrating agentic architectures for autonomous task workflows
WHATS IN IT FOR YOU:
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.
Recruiter video call → Meet your manager → Challenge Task → Leadership Assessment→ Bar Raiser Interview
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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What We Do
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
