Forward Deployed Engineer

About Us:

Fieldguide is building a new standard of trust for global commerce and capital markets by automating and streamlining the work of assurance and audit professionals, particularly in cybersecurity, privacy, and financial audit.

We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Bessemer Venture Partners, 8VC, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, Eric Ries, and more.

We value diversity — in backgrounds and experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble, and supportive. We are deliberate and self-reflective about the kind of team and culture we are building, seeking teammates who are strong in their own aptitudes and care deeply about supporting each other's growth.

As a team member, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by eliminating up to 50% of their work and improving their work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.

About the Role:

We are seeking a Forward Deployed Engineer (FDE) to work closely with our customers, driving successful deployments of the Fieldguide platform and tailoring it to their unique environments. The ideal candidate is both technically adept and customer-oriented, able to bridge the gap between our product and the client’s complex needs. There is potential for work onsite with key customers to ensure seamless integration, solve mission-critical issues, and provide technical expertise that maximizes the value of our solutions.

As a Forward Deployed Engineer, you will collaborate across teams — including Engineering, Product, Design, and Customer Success — to ensure our product is effectively customized and adopted by our clients. You will be the face of Fieldguide for large-scale deployments, building lasting relationships and ensuring customer success through technical excellence.

What You’ll Do:

• Serve as the technical lead for large customer deployments, collaborating with client teams to customize and integrate the Fieldguide platform into their workflows.

• Partner with internal engineering and product teams to design and implement solutions that address specific customer requirements.

• Build strong relationships with stakeholders, providing guidance and proactive support to ensure smooth deployment and long-term platform success.

• Diagnose and resolve technical issues during deployments, including hands-on, onsite support as needed for optimized performance.

• Communicate customer insights to Product and Engineering teams, influencing the roadmap and enhancing the platform’s adaptability.

• Conduct technical training for customer teams, equipping them to maximize the platform’s value in their workflows.

• Travel for onsite engagements (5-10%) to provide direct support during key implementation phases.

About You:

• 3+ years in a technical role, ideally within software deployment, customer success engineering, or field engineering. Experience with enterprise or SaaS software is beneficial.

• Hands-on experience in software engineering, systems integration, or related fields, with proficiency in modern programming languages (e.g., Python, TypeScript) and cloud technologies. Familiarity with AI and machine learning models such as GPT is a plus.

• Strong understanding of systems integration and data migration processes, with experience in ensuring seamless interoperability with client systems and tools.

• Proven experience working in a customer-facing role, with the ability to translate complex technical concepts for a range of stakeholders, both technical and non-technical.

More about Fieldguide:

Fieldguide is a values-based company. Our values are:

• Fearless - Inspire & break down seemingly impossible walls.

• Fast - Launch fast with excellence, and iterate to perfection.

• Lovable - ​​Deliver happiness & 11 star experiences. 

• Owners - Execute & run the business with ownership.

• Win-win - Create mutual value & earn trust for life. 

• Inclusive - Scale the best ideas with inclusive teams. 

Some of our benefits include: 

• Competitive compensation packages with meaningful ownership

• Unlimited PTO

• 401k

• Wellness benefits, including a bundle of free therapy sessions

• Technology & Work from Home reimbursement

• Flexible work schedules