AirOps is the full-service platform for brand growth in the age of AI search. As consumers shift from traditional search engines to platforms like ChatGPT, Claude, and Gemini, the entire ruleset of growth is being rewritten. Buyers now rely on agents to discover, recommend, and purchase products and services for them. If your brand isn't part of the answer, you aren't in the running.
Our platform offers everything a brand needs to get found, recommended, and earn trust. We work with category leaders, including teams at Ramp, Chime, Airbnb, ServiceNow, and Rippling, to drive visibility and accelerate growth from AI search.
Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, we're headquartered in San Francisco, New York, and Montevideo.
About the role
As a Forward Deployed Engineer at AirOps, you’ll work directly with enterprise clients to turn AI search and growth strategy into measurable outcomes. You’ll use the AirOps platform to configure, adapt, and scale playbooks that help leading brands stay visible and competitive as discovery shifts across AI search engines.
This is a high-ownership role for someone who likes being close to the customer, the product, and the impact. You’ll partner across Product, Customer Success, Sales, Growth, and Marketing to deliver repeatable client outcomes, bring field feedback back into the platform, and help shape a more mature delivery motion as AirOps scales.
What you'll own
Partner directly with enterprise customers to understand their goals, translate them into clear delivery plans, and drive measurable outcomes across AI search visibility and growth
Configure, adapt, and scale AirOps playbooks across customer accounts and verticals, helping turn repeatable delivery patterns into stronger product and service motions
Work cross-functionally with Product, Customer Success, Sales, Growth, and Marketing to align customer needs, product capabilities, and expansion opportunities
Monitor performance data, identify trends and risks, and communicate recommendations to customers and internal stakeholders
Bring field feedback back into the product and delivery teams to improve the AirOps platform, customer experience, and future playbooks
What you'll bring
4 to 7 years in Growth, BizOps, Product, Technical Account Management, Analytics, Solutions, Customer Success, or a similar role at a high-growth startup
Experience working directly with enterprise customers, translating business goals into clear execution plans and measurable outcomes
Hands-on experience using AI tools, LLMs, prompt engineering, or automation platforms to improve processes and scale repeatable work
Strong analytical skills, with the ability to interpret performance data, identify patterns, and turn insights into recommendations
Excellent project management and communication skills, with the ability to keep internal teams and customers aligned across multiple workstreams
High ownership, strong judgment, and comfort operating in a fast-moving environment where customer needs, product feedback, and delivery priorities intersect
Nice to haves
Familiarity with AI search, GEO/AEO strategy, or how brands are discovered across LLMs and answer engines
Comfort working with data from tools like Google Search Console and GA4
Experience at an early or growth-stage B2B SaaS company
Experience turning customer feedback into product recommendations, internal documentation, or enablement materials
Extreme Ownership
Quality
Curiosity and Play
Make Our Customers Heroes
Respectful Candor
Equity in a fast-growing startup
Competitive benefits package tailored to your location
Flexible time off policy
Parental Leave
A fun-loving and (just a bit) nerdy team that loves to move fast!
Skills Required
- 4 to 7 years in Growth, BizOps, Product, Technical Account Management, Analytics, Solutions, Customer Success, or similar at a high-growth startup
- Experience working directly with enterprise customers and translating business goals into execution plans and measurable outcomes
- Hands-on experience using AI tools, LLMs, prompt engineering, or automation platforms
- Strong analytical skills to interpret performance data, identify patterns, and make recommendations
- Excellent project management and communication skills to align internal teams and customers across workstreams
- High ownership, strong judgment, and comfort operating in a fast-moving environment
- Familiarity with AI search, GEO/AEO strategy, or brand discovery across LLMs and answer engines
- Comfort working with data from tools like Google Search Console and GA4
- Experience at an early or growth-stage B2B SaaS company
- Experience turning customer feedback into product recommendations, documentation, or enablement materials
AirOps Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AirOps and has not been reviewed or approved by AirOps.
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Healthcare Strength — Healthcare coverage is described as fully covered across medical, dental, and vision, minimizing out-of-pocket costs for employees. Feedback suggests this level of coverage is a standout element of the total rewards.
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Leave & Time Off Breadth — Time-off provisions include unlimited PTO alongside generous parental and family leave, supporting flexibility during both everyday and major life events. Feedback suggests these policies enhance work-life balance.
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Equity Value & Accessibility — Equity is consistently included across roles and positioned as a meaningful component of total compensation in a fast-growing startup context. Feedback suggests this upside strengthens overall pay perception.
AirOps Insights
What We Do
Build your AI growth engine. AirOps lets you easily build and scale AI workflows to crush your growth targets. Build with 40+ AI models, retrieval, and data sources or launch one of our proven playbooks.
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