The Role
Customer-facing technical owner for deploying and scaling a conversational voice agent: support pre-sales demos and POCs, run integrations with CRM/DMS/telephony, onboard and tune agents, monitor live performance, troubleshoot issues, and drive product feedback and account expansion.
Summary Generated by Built In
JOB DESCRIPTION
- Role: Forward Deployed Engineer (Voice & Conversational AI) - Scale Voice & Conversational AI product suite across 0-1, 1-0, 10-100 journeys
- Department: Product Management
- Reports To: Head of Product
- Location: Gurugram. Great, if you have a US travel Visa.
- Team Stage: Series B
- Key Partners: Product, Engineering, GTM, Onboarding, Customer Success
- Work hours: US hours (6pm IST onwards), frequent US travel
About Spyne
Spyne is building the AI operating system for automotive retail. Starting with visual merchandising and expanding into conversational AI, Spyne helps dealers move inventory faster, respond to buyers instantly, and run more of the dealership stack with AI. Founded by operators from Amazon, Cox, and OYO, Spyne has grown 30x in under three years and now powers 1,500+ dealerships across the US. Its products, Studio AI and Vini AI, are coming together into a full-stack Retail AI platform for modern dealerships. Backed by Accel, Vertex Ventures, and Storm Ventures, Spyne is emerging as one of the category leaders redefining how dealerships operate in the AI era.
- Studio AI: https://www.youtube.com/watch?v=j0_CsQpCbwg
- Vini AI: https://www.youtube.com/watch?v=WFjhPWp6gJU
The role
Spyne sells AI to US franchise auto dealers. Vini AI is our voice agent for the dealer BDC: it handles sales inbound, sales outbound, and service inbound calls that a dealership would otherwise staff with people.
This role owns the technical side of making a dealer successful with Vini, from the first sales conversation to a live, performing deployment. You sit between our Sales, Onboarding, and Success teams as the person who can answer the hard product questions, configure the agent for a specific rooftop, debug a call flow at 11pm Central, and tell a GM why their service line is now booking 30% more appointments.
We have people who sell, onboard, and manage accounts. You are the one who makes the technology work for each customer across all three sta
ges.You sit inside the product org. That's deliberate. You're the shortest path between a dealer who's blocked and the Product and Tech teams who can unblock them, and you're the field signal that decides what Vini builds next
What you’ll own?
Pre-sales and sales closure
- Join sales calls and demos as the technical authority on Vini. Answer dealer questions about call handling, integrations, data, and accuracy that an AE can't
- Run proof-of-concept setups for prospects. Configure a working agent against the dealer's real call scenarios so they hear it before they sign
- Map each prospect's BDC workflows (which calls, which CRM, which DMS, which phone system) and tell Sales what's straightforward and what's hard
- Build the technical knowledge base that lets AEs answer common questions without you, so your time goes to the deals that actually need it.
Implementation and onboarding
- Own the technical onboarding once a dealer signs. Connect Vini to their CRM, DMS, and telephony, configure the three call workflows, and set up routing, scripts, and escalation rules for their store
- Get the agent from copilot to autopilot on the dealer's timeline. Tune prompts, intents, and call logic against real calls until the dealer trusts it to run unattended
- Train the dealer's staff and BDC managers on how Vini fits their day, what to expect, and how to read its output
- Cut onboarding time. Find the steps that slow every deployment and turn them into repeatable setup, templates, or product requests
Post-onboarding success
- Become the subject matter expert the Success team brings in when an account has a technical problem they can't solve: a drop in answer rate, a workflow that needs reconfiguring after the dealer changes process, a new integration
- Monitor live deployments. Watch call performance, catch failures before the dealer does, and fix the agent or the config
- Expand accounts. Move dealers from one workflow to three, from one rooftop to a group, by proving Vini works on the calls they were nervous about
What we expect?
- 4+ years as an engineer, solutions engineer, FDE, or implementation engineer, with real time in front of customers. You've shipped code and you've also sat across from a frustrated user and fixed their problem live
- Comfort with APIs, integrations, and reading logs to find why something broke. You don't need to be a senior backend engineer, but you debug without waiting for the eng team
- Product sense. You can look at a pile of customer problems and tell which ones are config, which are training, and which are real product gaps. You write requests engineers want to pick up
- Experience working directly with Product and Engineering teams: filing well-scoped issues, sitting in on prioritization, and pushing for customer-facing fixes without burning the relationship
- Experience with at least one of: voice AI or conversational AI, telephony or contact-center systems, or CRM/DMS integrations
- The judgment to talk to a dealership GM and a Spyne engineer in the same hour and translate between them
- Willingness to work US-overlapping hours and travel to the US often, sometimes for a week or more at a time. Dealers want to see a person on site during go-live
- A bias toward owning the outcome. When a deployment stalls, you don't hand it off. You find out why and you fix it
Bonus:
- You've built or deployed production voice agents and know where they fail: latency, interruption handling, transfers, intent confusion
- You've owned a product feedback loop before: collecting field signal, turning it into specs, and seeing your requests through to shipped features
- You've been the first FDE or early implementation hire somewhere and built the playbook from nothing
Skills Required
- 4+ years as an engineer, solutions engineer, FDE, or implementation engineer with customer-facing experience and shipped code
- Comfort with APIs, integrations, and reading logs to debug production issues
- Product sense to triage config vs training vs product gaps and write actionable requests
- Experience working directly with Product and Engineering teams: filing scoped issues and participating in prioritization
- Experience with at least one of: voice AI/conversational AI, telephony/contact-center systems, or CRM/DMS integrations
- Willingness to work US-overlapping hours and travel frequently to the US (sometimes for a week or more)
- Strong ownership bias: drive deployments to completion and fix stalled rollouts
- Built or deployed production voice agents (latency, interruptions, transfers, intent handling)
- Owned a product feedback loop: collected field signal and turned it into shipped features
- Experience as an early FDE/implementation hire building playbooks from scratch
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The Company
What We Do
One of the biggest pain points for any online seller is to showcase their products in the best possible manner to grab customer attention and increase conversions. Spyne is transforming the way businesses create their catalog using state-of-the-art AI technology. No studio. No photography skills. No complex processes. Just Spyne to create stunning catalogs that drive 40% better conversions. We are building first-of-its-kind AI that would transform the way businesses will create high-impact catalogs without the need for a physical studio. We are building computer vision and AI technology to automate image processing workflows. This will help any business or marketplace shoot, edit, and publish product visuals at scale, at a fraction of the cost, and time. We are helping large e-commerce marketplaces in the automotive, food, fashion, real estate, and retail industry create and upgrade high-quality visual catalogs at scale. Founded in 2018, Spyne is headquartered in Gurugram, India serving 80+ customers across 15+ countries including Amazon India, Karvi, OLACars, and The Luxury Closet Dubai. We are backed by Accel Partners, Storm Ventures, and other marquee investors.
