The Role
As a Forward Deployed Engineer, you will embed with customers to design solutions, configure the platform, and ensure successful deployments.
Summary Generated by Built In
Fairmarkit is the #1 autonomous sourcing platform revolutionizing the way all organizations buy & sell. Fairmarkit equips procurement teams with automation, AI, and GenAI so they can source more competitively at scale. Our solutions for tail spend and strategic sourcing help innovative procurement teams reduce cycle times, drive out costs, meet ESG/Diversity targets, and provide a better stakeholder experience to internal partners and suppliers. Fairmarkit has been recognized with awards by organizations such as Gartner and IDC, and is backed by strategic investors like Notable Capital, Insight Partners, 1984.VC, and Newfund.
- Partner closely with customer business & technical teams to translate requirements into scalable solutions towards the account growth
- Lead technical discovery, solution design, configuration, data profiling, and data upload during onboarding and expansion projects
- Co-build integrations, data pipelines, and workflows using APIs and available tools
- Troubleshoot deeply by diagnosing system, data, and workflow issues and driving resolution end-to-end
- Serve as the technical advisor and trusted partner to customers throughout their lifecycle
- Quick fixes and small implementations within the production platform
- Collaborate with Product & Engineering to convey customer needs and influence roadmap priorities
- Develop reusable best-practice templates, playbooks, and technical documentation
- Analyse customer data and find some insights that could help with growth.
- Support proofs-of-concept and pilot programs, ensuring clear success criteria and outcomes
- Train and enable customer teams on platform capabilities and integrations.
- Act as an escalation point for high-impact issues, working cross-functionally to resolve quickly.
- Customers see clear value, and usage/adoption grows
- Complex technical issues are anticipated, prevented, or resolved efficiently
- Implementations run smoothly, on time, and with strong stakeholder confidence
- Product feedback loops are fast, actionable, and grounded in real customer needs
- The UAE region becomes a model for high-impact, technically-driven customer partnerships
- 5+ years in a technical customer-facing role (Solutions Engineer, Implementation Engineer, FDE, or similar)
- Strong experience working with the platform, APIs, integrations, and data workflows
- Comfort reading/writing basic scripts (Python, TypeScript, SQL or similar)
- Experience working with enterprise systems (ERP, procurement, middleware, or similar)
- Excellent problem-solving skills with the ability to operate independently and proactively
- Strong communication skills and ability to translate technical concepts to non-technical audiences.
- Proven track record working directly with enterprise customers and cross-functional teams
- Ability to travel to customer sites across the region when needed
- Experience in procurement, supply chain, or enterprise SaaS
- Prior experience in a startup or fast-paced scaling environment.
- Background working in or supporting customers in the Middle East region
- Arabic language skills (a plus, not required)
Headquartered in Boston, and backed by a $35.6M Series C co-led by OMERS, Highland, Notable Capital, Insight Partners, and ServiceNow. We are looking for exceptional candidates who want to help grow our company into a global enterprise and make their mark on the B2B tech industry. Come soar to new heights with us!
Fairmarkit is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law.
Top Skills
APIs
Erp
Middleware
Python
SQL
Typescript
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The Company
What We Do
Fairmarkit is the intelligent sourcing platform that empowers organizations to more efficiently purchase the goods and services they need. By equipping procurement and supply-chain teams with automation and data, Fairmarkit promotes competitive bidding while reducing manual work within existing processes. Leveraged by innovative procurement departments across a number of industries, such as Univision, ServiceNow, and the MBTA, Fairmarkit aims to revolutionize the way organizations make purchases.
