Forward Deployed Engineer / Solution Architect

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.

We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

About Kore.ai

Kore.ai accelerates business outcomes from AI by providing enterprises with agentic AI applications built on the industry-leading agent platform. Kore.ai’s Agent Platform is recognized by industry analysts as a leading agent platform. Through the platform, clients can create agentic AI application projects to support customer service, employee productivity, and process automation. Recognized as a leader by Gartner, Forrester, and IDC, Kore.ai serves over 400 Global 2000 companies — including Fortune 500 leaders across banking, insurance, healthcare, telecom, and retail.

The Role

We are looking for a Forward Deployed Engineer / Technical Lead who combines deep technical expertise with the ability to solve complex enterprise problems directly alongside our largest customers. This is not a traditional solutions consulting role. You will be embedded with Fortune 500 technical teams, working hands-on to architect, build, and scale agentic AI solutions that transform how these organizations operate.

You are the kind of engineer who can walk into a room with enterprise architects, CIOs, and infrastructure leaders — understand their most complex challenges — and then go build the solution. You think from first principles, thrive in ambiguity, and treat every customer engagement as both a technical challenge and a strategic opportunity.

Based out of our Hyderabad offices, you will work closely with implementation teams across the US and remote geographies — coordinating across time zones to drive successful enterprise deployments end-to-end. This role requires the ability to lead distributed teams, align stakeholders across regions, and maintain execution quality regardless of where the work is happening.

What You Will Do

·       Solve Hard Problems at Scale: Work directly with enterprise customers to understand their most complex technical challenges — integration bottlenecks, scaling constraints, multi-system orchestration — and architect solutions from the ground up.

·       Hands-On Architecture & Engineering: Design, prototype, and implement solutions using the Kore.ai Agent Platform. Write code, build integrations, optimize performance, and debug production issues. You’re not just drawing architecture diagrams — you’re building the system.

·       Enterprise Architect Engagement: Serve as the technical peer to customer enterprise architects and CIOs. Present architecture blueprints, lead design reviews, and establish trust as the go-to technical authority for complex deployments.

·       Customer-Facing Technical Leadership: Lead technical workshops, design sessions, and proof-of-concept implementations. Translate complex AI capabilities into clear business value for technical and non-technical stakeholders.

·       Bridge Product & Customer Reality: Act as the critical feedback loop between what customers need and what our platform delivers. Influence product roadmap with real-world insights from enterprise deployments.

·       Scale What Works: Document solution patterns, create reusable architectures, and build technical assets that enable the broader team and partner ecosystem to replicate success.

·       Technical Due Diligence for Strategic Deals: Support high-value sales engagements with deep technical credibility — conducting architecture assessments, building custom demos, and de-risking complex implementations.

What We Are Looking For

Must Have

·       10+ years of hands-on engineering experience in enterprise software, platform engineering, or solutions architecture.

·       Deep expertise in Generative AI and LLM-based development, including RAG implementations, prompt engineering, and agentic AI applications. Proven ability to build production-grade GenAI solutions that solve real enterprise problems.

·       Hands-on experience designing and building multi-agent orchestration systems using frameworks such as LangChain, LangGraph, AutoGen, CrewAI, or the Kore.ai Agent Platform.

·       Experience with LLM evaluation frameworks, running evals to measure accuracy, hallucination, latency, and task performance, alongside working knowledge of MCP servers and tool-use patterns for connecting LLMs to external data sources and APIs

·       Practical experience with LLM guardrails and responsible AI controls, implementing safety, content filtering, and output validation in enterprise deployments.

·       Strong engineering mindset: You write code, review architectures, debug systems, and build prototypes. You are not just a “presenter” — you are a builder.

·       Proven problem-solving ability: Track record of tackling ambiguous, complex technical challenges and delivering pragmatic solutions under real-world constraints.

·       Deep enterprise customer experience: Significant experience working directly with large enterprise customers (Fortune 500 / Global 2000), particularly interfacing with enterprise architects, CTOs, and infrastructure teams.

·       Customer-facing excellence: Exceptional ability to communicate complex technical concepts to varied audiences — from engineering teams to C-suite executives. You earn trust through competence and clarity.

·       Hands-on technical proficiency across multiple domains: APIs, microservices, cloud infrastructure (AWS/Azure/GCP), distributed systems, and enterprise integration patterns.

·       Experience with complex system integrations — connecting enterprise platforms, contact centers, CRMs, ERPs, and communication systems at scale.

·       Understanding of scaled enterprise implementations — experience deploying and operating AI solutions across thousands of users, multiple regions, and complex organizational structures. You understand what it takes to go from pilot to enterprise-wide rollout, including performance engineering, high availability, disaster recovery, and operational readiness at scale.

·       First-principles thinker: You question assumptions, challenge the status quo, and approach every problem by understanding the fundamentals before designing solutions.

Strong Plus

·       Expertise in Voice AI and Customer Experience platforms — deep understanding of voice call automation, IVR modernization, speech-to-text/text-to-speech pipelines, telephony integrations (SIP/WebRTC), and end-to-end voice bot architectures in enterprise contact center environments.

·       Track record in building or scaling field engineering, solutions architecture, or forward deployed engineering functions.

Who You Are

·       Relentlessly curious. You dig deeper when others stop, ask “why” five times, and genuinely enjoy understanding how complex systems work.

·       A pragmatic engineer. You know when to build the elegant solution and when to build the one that works now. You balance technical excellence with business urgency.

·       A trusted advisor. Enterprise architects and technical leaders see you as a peer, not a vendor. You earn credibility through depth, not slides.

·       Comfortable in ambiguity. You thrive when there’s no playbook, when the requirements are unclear, and when the path forward needs to be invented.

·       An owner. You take responsibility end-to-end — from initial discovery through production deployment. You don’t hand off problems; you solve them. 

·       A force multiplier. You make the teams around you better — customers, partners, and internal engineering alike.

Education

·       Bachelor’s degree in Engineering, Computer Science, or related technical field.

·       Master’s degree or equivalent depth of expertise preferred but not required — we value demonstrated capability over credentials.

Why Kore.ai

You won’t just be supporting deployments — you’ll be defining how the world’s largest organizations adopt agentic AI. Your work will directly shape how Fortune 500 enterprises architect, build, and scale their AI capabilities. You’ll be at the intersection of cutting-edge AI technology and real-world enterprise transformation, with the autonomy to solve problems that matter and the impact to see your solutions running at scale. Join us in building not just better AI, but the enterprise infrastructure for the agentic AI era.

Kore.ai is an Equal Opportunity Employer committed to diversity in the workplace.

Qualified applicants from all backgrounds are encouraged to apply.