Rilla builds the world’s leading conversation intelligence software for offline commerce.
By recording, analyzing, and indexing conversations, our platform supplies unparalleled alpha to the critical, physical businesses that constitute the backbone of our economy.
Our purpose is to bring the technology of the 21st century’s most innovative companies to the rest of the economy.
As a side effect of this mission, we’ve become one of the fastest growing companies in history. In numbers, that means 0→$40M in 3.5 years, growing 15% MoM, Net Revenue Retention above 170%, an NPS higher than the iPhone’s, and profitability.
The RoleForward Deployed Engineers (FDEs) work directly with customers to quickly understand their greatest problems and design and implement solutions integrating their data with Rilla's conversational intelligence. You’ll apply your problem solving ability, creativity, and technical skills to help organizations use their data to drive a real impact in the world. You’ll have the opportunity to gain rare insight into and contribute to the most critical industries of the offline world.
The role is strikingly similar to those of a startup CTO: you’ll work in small teams, often solo, and own end-to-end execution of high stakes projects. A day might span discussing data models and workflows with customer executives , wrangling massive-scale data, hacking an integration or full-stack feature, and bringing insights back to the rest of the team.
You will be on the forefront of extending Rilla’s existing footprint and strategy into new markets and problem spaces.
Do you aspire to be a founder or a leader in applying AI to the physical world? We believe Rilla is the best place — with the best peers — to learn how.
Technologies We UseDifferent backend languages, including Typescript and Python
Open-source technologies like Node.js, Turborepo, Lodash, and Zod
Industry-standard build tooling, including GitHub Actions, Terraform, and Spacelift
An infinite learner. Someone who is relentless in their curiosity.
A customer obsessive. Someone who deeply care about delighting customers and solving real pains, not vanity metrics.
A winning attitude. You thrive with extreme accountability, learning as a team, and both giving and receiving rapid feedback.
Extreme empathy. Our customers are not tech companies. They live and work in the real world. Empathy is critical to arriving at correct solutions.
Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail, because it means you got a new opportunity to learn more.
Strong coding skills with demonstrated proficiency in programming languages, such as Javascript, C++, Python, Rust, or similar languages.
Familiarity with storage and data processing systems, cloud infrastructure, and other technical tools.
Strong written and verbal communication skills and ability to iterate quickly with teammates, incorporating feedback and holding a high bar for quality.
Ability and interest to travel up to 50%, as needed to client sites.
Please don't join if you're not excited about:
Building an AI product for an industry untouched by modern software
Constantly talking to and visiting customers in the field
Working ~70 hrs/week in person and in the field with some of the most ambitious people in NYC
Attempting to build a generational company, and the intensity required to do so
The estimated salary range for this position is $170,000 - $300,000/year.
Successful candidates with competing offers will receive matching and competitive offers.
Total compensation for this position may also include Incentive Stock Options, sign-on bonus, and other potential future incentives. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.
Our benefits aim to empower Rilla employees in removing roadblocks to achieving their life’s work. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Rilla.
BenefitsMedical, dental, and vision insurance
Clear + TSA pre-check
Breakfast, lunch, dinner, and supplementary food and drink — 6x a week
Gym membership
Commuter benefits
Relocation assistance
Take what you need paid time off, not accrual based
$1,000 stipend for learning and personal growth
Tech equipment
Top Skills
What We Do
Rilla is the leading virtual ridealong software for outside sales and service.
When sales reps or technicians go out and talk to customers face to face.
They record their conversations with the Rilla app, and we use AI to automatically transcribe, analyze and give them feedback to help them improve their sales.
And to help their sales managers do virtual ridealongs that are 100x faster, better, and more productive than physical ridealongs.
We're on a mission to make the offline world of commerce as searchable and easy to understand as the internet.
If you're interested in joining us in our adventure, we are hiring! https://www.rilla.com/careers
