Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.
The Role
We are hiring a Forward Deployed Engineer (FDE) to operate at the critical boundary between customer ambition and product reality.
The FDE is a customer-embedded product owner responsible for converting high-stakes Proofs of Concept (POCs) into structured, shippable product decisions under commercial time pressure. You run an outcome-driven delivery loop that determines whether work becomes core product, a repeatable capability, or is explicitly sunset.
This role ensures innovation strengthens the platform — rather than fragmenting it.
What You’ll DoOwn the POC-to-Product Loop- Translate ambiguous customer requirements into structured Product Requirements Documents (PRDs)
- Define sequencing, acceptance criteria, and measurable definitions of “done”
- Scope and prioritize within constrained POC timelines
- Define user workflows, metric definitions, dimensions, and success criteria
- Partner with Engineering in a build → deploy → measure → iterate cadence
- Identify and reconcile deltas between intended and observed system behavior
- Drive formal decisioning: productize, standardize, or stop
- Prioritize scope in partnership with Engineering
- Unblock technical and product decisions
- Maintain alignment between commercial expectations and engineering delivery
- Protect product integrity while operating under time pressure
- Ensure metrics and instrumentation accurately reflect customer intent
- Validate that data models represent what stakeholders believe they represent
- Use quantitative and qualitative evidence to drive product decisions
- Translate complex system behavior into clear, high-impact narratives for technical and executive audiences
- Tell compelling, data-driven stories that align stakeholders around outcomes
FDEs safeguard Conviva against common failure modes in customer-driven innovation:
- Drift between Sales expectations and Engineering delivery
- Unbounded bespoke work without a path to productization
- Ambiguous or misaligned measurement definitions
- Core engineering bottlenecks created by configuration complexity
You act as the control mechanism that keeps delivery disciplined, measurable, and scalable.
Who You AreRequired- 5+ years in Product Management, Forward Deployed Engineering, Sales Engineering or a similar role with strong product ownership
- Demonstrated experience translating ambiguity into executable requirements
- Strong technical fluency and ability to collaborate deeply with Product Managers and Engineers
- Analytical rigor — comfortable defining metrics, validating instrumentation, and interpreting system-level data
- Proven ability to communicate insights clearly to both technical and executive stakeholders
- Strong commercial awareness and stakeholder management capability
- Ability to operate effectively under delivery and revenue pressure
- Experience with analytics platforms, AI/ML systems, or agentic workflows
- Experience converting experimental or bespoke work into scalable product capabilities
- Background in high-growth SaaS environments
A successful FDE:
- Increases conversion rate and reduces conversion time in pre-sales POCs
- Converts POCs into structured, defensible product decisions
- Increases reuse and standardization across customer engagements
- Reduces product debt from bespoke work
- Improves alignment between revenue, product, and engineering teams
- Elevates the quality and clarity of data-driven decision making
Why Join Conviva
You will work at the frontier of agentic intelligence and analytics - shaping how customer signals become autonomous, scalable product capability. This role offers direct impact on product direction, commercial success, and platform evolution.
If you thrive in ambiguity, are outcome-centric, and use data to drive clarity under pressure, we would like to meet you.
Skills Required
- 5+ years in Product Management, Forward Deployed Engineering, Sales Engineering or similar with strong product ownership
- Demonstrated experience translating ambiguity into executable requirements
- Strong technical fluency and ability to collaborate deeply with Product Managers and Engineers
- Analytical rigor — comfortable defining metrics, validating instrumentation, and interpreting system-level data
- Proven ability to communicate insights clearly to both technical and executive stakeholders
- Strong commercial awareness and stakeholder management capability
- Ability to operate effectively under delivery and revenue pressure
- Experience with analytics platforms, AI/ML systems, or agentic workflows
- Experience converting experimental or bespoke work into scalable product capabilities
- Background in high-growth SaaS environments
What We Do
The Conviva Operational Data Platform is the first and only real-time stateful monitoring and analytics platform on the market empowering companies to perform real-time optimization of anything that impacts user experience across applications, networks, platforms, devices, access points, and more – connecting backend infrastructure performance to front-end revenue generation and everything in between. Unlike current observability solutions that limit their focus primarily to infrastructure performance metrics, user-centric operational analytics gives you the capability to get a true real-time lens into everything impacting your users’ experience, enabling you to monitor, manage, and optimize their interactions like never before. More than 250 industry leaders – including CBS, CNN, DAZN, HBO Max, Hulu, Red Bull, RTL, Sky, Sling TV, TED, Turner, and Univision – rely on Conviva to drive time-critical decisions at every level of their organization, reducing customer churn, increasing viewer engagement, driving new monetization models, and growing ROI. In 2006, Conviva’s founders sparked a revolution that defined measurement, analytics, and user experience in streaming entertainment. Today, the company continues to push the industry forward and provide the insights and context companies need to thrive in the digital world.
