Forward Deployed Engineer | $120K-$150K + Hybrid + Equity | AI-Based Outage Intelligence Company

This is a hybrid role in King of Prussia, PA, 3 days per week in the office.

THIS ROLE SITS AT THE INTERSECTION OF ENGINEERING, CUSTOMER SUCCESS, INFRASTRUCTURE, AND OPERATIONS.

ARE YOU READY TO HELP SCALE A CATEGORY-DEFINING AI COMPANY?

OUR CLIENT BUILDS THE AI-POWERED OUTAGE INTELLIGENCE PLATFORM THAT HELPS SOME OF THE WORLD'S LARGEST ENTERPRISES AUTOMATE OUTAGE DIAGNOSIS, INCIDENT RESPONSE, AND OPERATIONAL DECISIONS.

THIS IS A ROLE FOR BUILDERS.

You'll work at the intersection of Engineering, Customer Success, and Operations, solving real customer problems, building automation, improving internal systems, and helping scale a platform trusted by Fortune 500 organizations.

If you love ownership, thrive in startup environments, and enjoy turning messy problems into solutions, this is the opportunity to make a meaningful impact.

The company is growing quickly and needs an engineer who enjoys solving problems wherever they appear. We are looking for someone who sees a problem, takes ownership, and builds the solution.

Who This Is NOT For

• Someone who only wants to work on isolated engineering tasks.

• Someone who prefers large company environments with highly defined responsibilities.

• Someone who waits for detailed requirements before taking action.

• Someone who doesn’t like working directly with customers.

• Someone who wants to stay exclusively focused on coding without understanding business problems.

What Your Success Looks Like

• You identify problems before they become bottlenecks.

• You build solutions that save time for customers and internal teams.

• You reduce manual work through automation.

• You improve customer onboarding and implementation experiences.

Company Overview

This company is transforming how major enterprises detect outages and maintain critical operations. The largest Fortune 500 brands trust their platform across telecom, retail, and essential services (Telus, Kroger, 7-Eleven, AT&T, US Bank, etc.), and their partner ecosystem includes Microsoft, ServiceNow, and Cognizant.

Their platform helps some of the world's largest telcos, banks, retailers, and managed service providers reduce costs by diagnosing outages using AI. This automates triage, reduces dispatches, and improves repair times.

Their platform helps organizations automatically determine whether an outage is caused by power, network infrastructure, or other external factors, enabling faster decisions and reducing millions of dollars in operational costs.

Benefits

• Equity in a fast-scaling AI company

• Competitive base salary

• Unlimited PTO

• Hybrid work environment

• Direct impact on company growth and product evolution

• Work closely with leadership and engineering

• Opportunity to help define internal systems and customer experience

• Fast-moving startup environment with significant ownership

The Forward Deployed Engineer will work across Engineering, Customer Success, and customer-facing initiatives to solve technical problems, build automation, improve operational workflows, and accelerate customer success.

You may spend one part of your day helping a customer integrate with the platform, another part improving internal tooling, and another part deploying improvements directly into production.

The ideal candidate takes pride in solving problems without being asked.

Responsibilities

• Build and deploy production-ready solutions inside the core platform.

• Develop internal tools and automation that improve operations.

• Support customer API integrations and onboarding efforts.

• Partner with Customer Success to solve technical customer challenges.

• Work directly with customers during implementation and technical discovery calls.

• Improve onboarding processes.

• Identify recurring problems and proactively build scalable solutions.

• Collaborate closely with engineering leadership on product improvements.

• Troubleshoot issues across infrastructure, backend systems, and customer environments.

• 3-5+ years of back-end software engineering experience.

• Strong Python development experience is preferred.

• Experience working within production systems and live customer environments.

• Ability to quickly understand unfamiliar codebases and contribute independently.

• Startup experience.

• Experience building APIs, backend services, automation, or internal tooling.

• Comfortable working directly with customers and non-technical stakeholders.

• Highly proactive with strong ownership mentality.

Nice to Have

• Asynchronous Python.

• RabbitMQ or messaging systems.

• Distributed systems.

• Large-scale data pipelines.

• Infrastructure or SRE experience.

Interview Process

• SaaS Talent Interview

• Coding Challenge

• Technical Interview with Engineering Team

• Final Onsite Interview with Leadership Team

About SaaS Talent

SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.

Reach out to us at www.saas-talent.com to learn more about how we can help you.

SMS Communication Consent Disclaimer

By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent