Forward Deployed AI Engineer- IFS The Loops

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

About TheLoops

TheLoops, an IFS company, is the first enterprise-grade AI Agent platform built for mission-critical applications and industries. Our AI Agents act as digital coworkers that are governed, secure, always learning, and working 24/7 to drive measurable business outcomes. 

As the company grows, it is looking for mission-driven individuals to help deliver the future of AI-powered operations.

At TheLoops, they:

• Lead with Curiosity: They ask questions, learn, and communicate with respect for each other.
• Learn by Making: They iterate fast to deliver tangible solutions with humility.
• Listen to the Loop: They use data and feedback to map their path to success and measure it with autonomy and empathy.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Why TheLoops Needs You

As a Forward Deployed AI Engineer, you will work directly with enterprise customers to deliver pilot, production-ready AI agent solutions. You will lead the design and deployment of intelligent agents across customer workflows, owning everything from discovery and prototyping to configuration, testing, and launch. This is a fast-paced, hands-on role that combines engineering, customer collaboration, and applied AI. You will serve as a critical link between the product and the customer's needs, ensuring rapid value delivery and laying the foundation for long-term success.

What You'll Do

• Customer Engagement & Solution Implementation:
  • Partner with enterprise customers to scope and implement AI Agent use cases across complex workflows.
  • Integrate TheLoops’ platform with customer systems.
• Technical Execution & Optimization:
  • Tune agent behavior and logic to deliver measurable outcomes (e.g., lower costs, increase in efficiency, fewer errors).
  • Troubleshoot deployments and iterate quickly to ensure performance, accuracy, and user adoption.
• Cross-functional Collaboration:
  • Collaborate closely with Product, Engineering, and Customer Success to feed customer insights into the roadmap.
  • Document technical decisions and hand off stable deployments to customer engineering or support teams.

What We're Looking For

• 2–5 years of experience in a software engineering, solutions engineering, or ML deployment role.
• Proficiency in Python, Javascripts and a working knowledge of AI/ML frameworks (e.g., OpenAI, Hugging Face, LangChain, Pinecone, Weaviate, etc.).
• You're passionate about AI and possess a working understanding of concepts like LLMs, embeddings, prompt engineering, vector databases, RAG systems, and/or conversational AI workflows.
• You're technically adept and comfortable with RESTful APIs (JSON), data migration, and configuring complex software integrations.
• You have experience implementing or engineering Enterprise tool ecosystem [CRM, ERP, Helpdesk platforms, Developer platforms, HR systems & Financial systems]
• You're a natural educator and excel at communicating with diverse audiences, from developers to executives.
• Prior work with enterprise AI platforms or multi-agent orchestration.

What Success Looks Like in 3-6 Months

Within your first 3-6 months, you will have successfully demonstrated your impact by:

• Becoming a Platform Expert: You will be proficient with TheLoops' platform, confidently navigating its features, integrations, and configuration options.
• Delivering Value: You will have successfully implemented and launched a pilot for your first cohort of customers, demonstrating measurable outcomes and laying the foundation for long-term success.
• Earning Trust: You will have established strong working relationships with internal teams, including Product, Engineering, and Customer Success, as well as with key stakeholders on the customer's side.
• Acting as a Customer Advocate: You will have gathered critical customer feedback and insights and effectively communicated them to internal teams to influence the product roadmap and improve the platform.
• Documenting and Handoff: You will have meticulously documented your deployments and successfully handed off stable solutions to customer engineering or support teams.

Why Join Us

• Work on cutting-edge AI solutions that have real business impact
• Be part of a fast-growing team shaping how enterprises deploy AI at scale
• High ownership, high visibility, and a chance to lead transformational projects
• Competitive compensation, flexible work, and the support of a global enterprise (IFS)

What We’re Offering

• Salary Range: $150,000- $170,000   plus bonus potential
• Flexible paid time off, including sick and holiday
•  Medical, dental, & vision insurance
•  Flexible spending accounts
•  Life insurance and disability benefits
•  Tuition assistance
•  Community involvement and volunteering events

M/F/Disabled/Vet VEVRAA Federal Contractor.  We are a Drug-Free Workplace. Interested candidates should apply at: www.ifs.com/about/careers-at-ifs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer