Managed & Professional Services·Full-Time·Argentina
Build Your Future With Us
The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.
We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.
AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human strong knowledgeise to help customers stay ahead of change.
Don't worry if you We evaluate skills and potential, not just credentials. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.
The Role
At Sovos, we're building software that helps thousands of companies navigate the complexities of tax and compliance around the world. As a Forms Content Associate, you'll be a critical part of our Forms Content team, providing strong knowledge technical and sales support for our payroll reporting forms and eFiling software while helping customers solve real-world challenges every day. Don't worry if you We're focused on hiring people who can do the work, not perfect resumes We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.
More specifically, you will:
- Provide technical and sales support to customers via telephone, email, and chat, addressing queries and troubleshooting issues efficiently and professionally.
- Test form updates developed by other team members to build your strong knowledgeise and ensure product quality.
- Troubleshoot customer issues using remote support software and identify patterns and solutions for emerging technology challenges.
- Communicate user challenges and software updates across multiple departments to keep teams aligned.
- Input technical issues into bug tracking software and maintain the customer support portal.
- Improve existing software programs by evaluating objectives, reviewing proposed changes, and leveraging AI tools to enhance efficiency and customer experience.
What You Bring to Sovos
- Foundational computer software knowledge with the ability to learn efficiently and become an strong knowledge on our software and services.
- Strong customer service skills with an emphasis on listening carefully and documenting client needs accurately.
- Effective communication skills (verbal and written) to both technical and non-technical audiences.
- Detail-oriented with the ability to manage your own workflow with team support and concentrate on complex problem-solving.
- Comfort with AI-assisted workflows and technology tools (e.g., phone systems, computer hardware and software applications).
- Move to a 'Nice to Have' section or rewrite as: 'Client support or service experience is a plus but not required
- Background check required as a condition of employment
The Process
We believe in a transparent and comprehensive hiring process. Here's what you might expect:
Pre-Employment Assessment
Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.
Video Interview
A chance to meet as many qualified applicants as possible and get to know you beyond your resume.
Meeting with a Recruiter
A conversation to talk through the role, your experience, and your goals.
Live Interviews with the Hiring Team
Meet the people you'll work with and dig into the day-to-day of the role.
Life at Sovos
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Global Mentoring Programs
- AI Tools and Technology from Day 1
- Continuous Learning and Development
- Language Learning Support
- Global Employee Recognition Platform and Programs
- Global Parental Leave Policy
- Comprehensive Health Insurance
- Life Insurance
- Monthly Meal Vouchers
- Gym Membership Subsidy
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.
More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory strong knowledgeise and unparalleled integration with their business applications. Learn more at sovos.com.
We'd love to hear from you. Use the Apply button at the top of this page to submit your application
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Skills Required
- Foundational computer software knowledge and ability to learn software and services efficiently
- Strong customer service skills, including careful listening and accurate documentation of client needs
- Effective verbal and written communication with technical and non-technical audiences
- Detail-oriented approach and ability to manage workflow and solve complex problems
- Comfort with AI-assisted workflows and technology tools
- Background check
- Client support or service experience
Sovos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sovos and has not been reviewed or approved by Sovos.
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Leave & Time Off Breadth — Flexible or unlimited time off is broadly offered and stands out as a strong aspect of the package. While usage may depend on workload and manager norms, the breadth of the policy is clear.
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Parental & Family Support — Parental leave is included, with examples of extended maternity and multi‑week leave for other parents. This support complements wider family‑oriented resources.
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Wellbeing & Lifestyle Benefits — Wellness resources, donation matching, volunteer time off, recognition programs, and structured development/mentorship are part of a broad offering. Remote/flexible work options and community perks further bolster everyday wellbeing.
Sovos Insights
What We Do
Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. Offering a modern, IT driven response to compliance, Sovos’ solutions are scalable, reliable and secure and provide a great user experience. Sovos has more than 100,000 customers, including half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s cloud-based solutions integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by Hg and TA Associates.
Why Work With Us
We are dedicated to being a place where people truly enjoy being. We promote internally and offer a variety of development programs internally. Tax and the regulatory compliance space is also an incredibly stable industry! It changes a lot (because, tax!) but it is never going away. It is always something businesses will have to do!
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