Foreign Trade Zone Customer Service Representative

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 300+ locations worldwide
• Fortune 500
• Globally unified systems

A Foreign Trade Zone (FTZ) Customer Service Rep will be expected to ensure timely and accurate operations while providing exceptional customer service within the FTZ Department.

•    Transfer customs declaration information from documents, or other sources into the Foreign Trade Zone system to allow for the build of a valid FTZ Admission
•    Track and Trace international shipments
•    Ensure smooth, accurate and timely submission of FTZ entries to obtain timely clearance of cargo from US Customs and Participating Government Agencies
•    Timely dispatch of freight to truckers and coordinate delivery
•    Ensure accurate and timely client and service provider billing
•    Identify and manage exceptions while identifying opportunities for continual improvement in processes
•    Understand all the elements of the import customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer’s instructions and expectations.
•    Ensure compliance at all times by following government regulations and company policies

Preferred Qualifications:
•    Customs Brokerage Experience with a focus on Foreign Trade Zones with good knowledge of brokerage processes and interactions with government agencies is preferred
•    Experience with working with truckers, terminals, forwarders and carriers
•    Driven and motivated to continue in a career in international logistics
•    Must be able to work out of the El Paso office
•    High School Degree or equivalent required
•    Must be legally authorized to work in the United States
•    Must not require future sponsorship for employment visa
•    Must have the ability to work overtime in support of the department's needs
•    Fluent in English, both written and verbal
•    Good computer skills (Word, Excel, and familiarity with PowerPoint)
•    Familiarity with 10-key usage
•    Ability to multi-task and prioritize throughout the workday while remaining focused and organized
•    Demonstrated ability to be proactive in thought and action
•    Strong organizational skills
•    Analytical with a strong attention to detail
•    Effective interpersonal skills, including proven ability to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results
•    Ability to work independently and in a collaborative team environment
•    Willing to pitch in and help on last-minute projects or assist team members
•    Excellent written, verbal, and interpersonal communication skills
•    Has a demonstrated strong work ethic, and reliability
•    Comfortable working in a professional business environment
•    Proven ability and desire to learn new software and technologies
 

Desired Qualifications:

• Undergraduate Degree Preferred
• Customs Brokerage License or actively pursuing
• Fluent in Spanish, both written and verbal

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company