The Role
About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.
We are headquartered in the US and began our Australia team in 2022, with exciting growth since then. In 2025, Omnidian acquired Solar Service Guys, Australia’s largest dedicated solar service network, delivering industry-leading support across the full lifecycle of solar PV systems for over 17 years. Headquartered in Brisbane, SSG is known for its nationwide reach and expertise in design, monitoring, maintenance, and repair of solar systems for residential and commercial clients.
Omnidian’s AI-powered performance assurance platform supports over 380,000 asset years of data and now extends its reach into the Australian market—further enhancing service capabilities through this strategic partnership. Together, we’re delivering cutting-edge support and unmatched customer experience to solar investors across the globe.
For more information about this exciting partnership, read Omnidian Announces Acquisition of Solar Service Guys, Accelerating Growth and Service Offerings in Australia
The Job
Omnidian’s Operations team is seeking a short-term Capacity Planning Consultant (2–3 months) to take an existing first draft of a Residential Operations plan and elevate it into a standardized, reportable system.
You will work directly with the US-based Senior Capacity Planner and other US stakeholders to understand the business workflows, map and time tasks using data from Salesforce and Sigma, and establish standardized weekly/monthly operational reporting.
Your efforts will deliver the clarity and visibility needed to scale effectively, with potential for longer-term engagement based on growth needs.
This role would work adjusted hours to ensure there's enough overlap each day with US colleagues, including US Central time zone.
Work-life and Culture
- Work-Life Flexibility: Opportunities to work remotely, with 20 days of paid time off annually (accrued) and 10 days of sick leave annually (accrued).
- Comprehensive Compensation: Competitive salary, performance bonuses, and equity stakes.
- Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
- Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.
- Passionate team: We are mission-driven and believe in collaboration, mutual respect and trust.
We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!
What You’ll Do
- At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
- Review and understand the current first-draft Residential Operations workflow
- Uplevel this draft into a cohesive, scalable operations model that reflects current business realities.
- Identify operational tasks, determine volumes and durations using Salesforce and Sigma, and establish clear ownership and flow.
- Create standardized dashboards and reporting structures using Salesforce and/or Sigma.
- Design templates that allow for automated or easily repeatable weekly and monthly reports.
- Ensure leadership has clear insights into task volume, duration, bottlenecks, and resource needs.
- Deliver clear documentation and training materials to support a seamless handoff of the forecasting and reporting system.
- Collaborate with leadership to assess whether additional support may be needed for future growth or coverage gaps.
Refine and Standardize Existing Ops Plan
Build Tools for Visibility & Ongoing Reporting
Enable Handoff or Longer-Term Integration
Who You Are
- You are comfortable stepping into a short-term role, quickly absorbing business operations and delivering actionable insights.
- You thrive in ambiguous environments and excel at building structure and clarity where little exists.
- You take initiative and communicate clearly with technical and non-technical teams alike.
- You enjoy translating business operations into data-backed systems and reports.
Experience You'll Need
- 4+ years of experience in operational forecasting, capacity planning, or business process analysis.
- Proven ability to take existing workflows or plans and uplevel them into standardized, scalable systems.
- Hands-on experience working with Salesforce, particularly in operations or support contexts.
- Proficiency with business intelligence tools like Sigma or similar platforms to extract and analyze data.
- Strong understanding of task-level time analysis and process mapping.
- Excellent communication skills to collaborate with cross-functional teams and present insights clearly.
Experience That's a Plus
- Previous consulting or contract-based work where you owned process improvement deliverables.
- Familiarity with Salesforce and experience transitioning workflows between platforms.
- Exposure to operational reporting in customer service or support organizations.
- Background in the renewable energy or solar industry.
- Experience designing automated dashboards or executive-level reporting summaries.
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
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The Company
What We Do
Omnidian’s mission is to protect and accelerate capital invested in residential and commercial solar by homeowners and businesses across the nation. Our proprietary technology monitors your system 24/7, covers maintenance for all hardware and software components, and includes the industry’s leading Cash-Back Energy Guarantee. If your system underperforms, we’ll make it right, and compensate you for energy lost. The award-winning Solar Experts in our Seattle Operations Center are available toll-free and have live, real-time access to your solar performance data. Today, we are responsible for over 200,000 solar sites nationwide including the large-scale portfolios of our Fortune 1000 clients. And, we’ve been named one of the Top 100 Companies To Work For by Seattle Business Magazine for two years running.
